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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seemed to have many ‘permanent’ residents. Noisy, odors. Not thoroughly cleaned; contraband found in room.
Business response:
Steve, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Stop emailing me to review for Christ’s sake.
Business response:
Shad, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I like that they allow dogs. I like that there are washers and dryers on premise. I like that the outside grounds are beautiful and kept well. I didn't like that every morning there was a buzzing sound coming from the back office that wasn't ever shut off and woke me up every morning really early. I didn't like that staff members were chatting in the hallways very loudly and laughing very early in the morning. I didn't like one gentleman I can't remember his name but he was there in the evenings he never smiled and was annoy... read more
Business response:
Gina, thank you for your review. We are happy to know you liked our pet-friendly feature and our outside area. However, we are sorry for the issues you encountered and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Horrible service Service was really bad, very unattended and front seat did not even acknowledge I was out front. Will NEVER stay here again!
Business response:
David, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
The room was clean and comfortable, and the location next to the marina is quite nice. My disappointment was with the room I paid for not being available on arrival, the need to then argue for a price reduction to the cost of the room provided, and the unavailability of cookware for the kitchen. The price difference for the rooms was $20 per night when I booked on Travelocity and $15 - $20 per night on the Extended Stay web site. The manager had the audacity to claim it was only a $5 a night difference and I had to press the... read more
Business response:
Derrick, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and for the disappointment you had with the pricing. We work hard to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. Also, kitchenware is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope we have a future opportunity to restore your confidence in us. Sincerely,... read more
Check in was nearly impossible despite having reservations. The front feet staff left in the middle of helping me. I was charged 4 times for 1 night. There was a rat problem in this building. Needless to say, I did not rest easy. Would not return.
Business response:
Thank you for your review. We apologize for the reservation issues you encountered while you were here. Please be assured that we are investigating the issues you described and are taking the appropriate action to prevent it from happening again. We have also asked our pest control provider to service our hotel immediately. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Ronald, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.