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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just called & spk./w the GM. My husband was bitten over 65 times by bedbugs. She said that they would do an incident report and have the room examined for bugs, and get back to us in a minimum of 5 days. But implied that we should have called sooner. My husband will not complain, he just won't go back. He said the room had not been cleaned in a while, ring around the tub and looked like dried ice cream on the nightstand.
Business response:
Dear Michelle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Retirement community focused on elderly residents, Hairs on beds, the cleaning lady with dred locks may be suspect, double lock your doors after dark.
Business response:
Dear CLIFT, Thank you for taking the time to write a review of our hotel. We sincerely apologize for any concerns you had during your stay. We take matters of cleanliness and security seriously and will address them promptly. Our priority is to ensure a comfortable and safe environment for all guests. Your feedback is important, and we will take steps to improve and enhance our services. Please be assured that we are committed to providing a better experience for our guests. We hope you'll consider giving us another opportun... read more
cockroaches in the room
Business response:
Dear David, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel M... read more
ROACHES! ROACHES! Need I say more
Business response:
Dear Sandra, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
The view of the bay was pleasant from the hallways but it wasn’t worth it. There was a pubic hair on one of the pillows, there was sticky pink stuff on the air conditioner, there were crumbs under the light. Overall just disappointing but staff were pleasant.
Business response:
Dear maria, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved the hospitable service provided by our team, we are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with the respective team and will follow up to determine how we can enh... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.