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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire property is under a massive construction project and they did not note that on their listing. Hammering, crashing, dust, debris, smells.....and rude employees as well. It was like staying in a homeless camp or town dump. I can't believe they did not mention this at the time of booking - when it's no refund rate! Desk clerk said "oh they usually stop working around 7:00pm" "They start again at 7:00am" And...the "security" doors on the side of the building were left propped open - so ANYONE can sneak in. Not cool an... read more
Business response:
Thank you for your review. We truly apologize for the many difficulties you faced during your stay with us. We are also sorry that your stay was while our renovations were underway, and that you had to endure the dust and noise that construction can cause. Moreover, we are sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We regret the inconvenience it caused and would love for you to come back and stay with us at our newly remodeled an... read more
Horrible all around stay The room size was decent (room 218) but everything else was just disappointing. The shower drain was clogged right off the bat, the noise from the train horns were constant every hour throughout the night, and finally...they shut off the water mid-shower on 1/6/20 although all signs and noticed stated a water shutdown for 1/7. Completely unacceptable. Will never return.
Business response:
Jenny, thank you for being our guest. We apologize for the maintenance issue in your room and the unpleasant incident you mentioned. Your feedback is shared with the appropriate teams to take the necessary actions and ensure such problems don’t occur again. We are sorry for the inconvenience you had due to the noise. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I did not receive the room I booked. They stated that they do not receive many 3rd party reservations (e.g. Expedia), and so they will bump those in favor of reservations made directly with the hotel. So instead of a marina view, queen bed room, I stayed in a parking lot view, 2 double beds room. The hotel was in the middle of unannounced renovations. Noise of power tools started at 8am and continued until 11pm on some nights. Renovators would prop open fire doors and then leave them open overnight, so intruders could easily... read more
Business response:
Thank you for your review. We regret the inconvenience you experienced at the time of check-in due to the third party website. We are also sorry that your stay was during our renovations, which caused you some inconvenience. We hope that you can return when our construction is complete, as we would like for you to experience our revamped, remodeled and updated hotel whenever you return to the area. Sincerely, Hotel Management
I paid extra for a king bed when booking but upon arrival they didn’t tell me they were not available (because of the renovation) so we get into a room with two fulls. They then “upgraded” ya to a room with a view and a queen bed, but once I go down, switch rooms and head back to the new room, the key did not work. Back down to the desk for a second time, and then we are in. But, the window Blinds didn’t even work or have a pull string! So no view! Whatever. Upon check out, i waited ten minutes for an agent to arrive at the ... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
They banned me from the hotel because I didn’t have money on my card when checking out to pay for the WiFi because I didn’t transfer anything onto it because they never told me I was being billed for WiFi. So when I booked another night and ubered to the hotel they told me they would not honor my reservation because of not paying for the WiFi when I wasn’t even aware I was being billed for it. I offered to pay the $6 for the WiFi and they declined the offer and said they would still not honor the reservation. I still have no... read more
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comments, and we regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Didn’t like there was nothing in my room nor In the kitchen, it make staying there a challenge. No
Business response:
Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at the front desk. If we did not communicate... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.