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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DON'T BELIEVE THE HYPE We paid for a king room as it had breakfast included. PAID for it and was told upon checkin they'd discontinued breakfast. I requested that a portion of our stay be removed to compensate for the breakfast we didn't receive. My request was met with ctalk to Hotels.com or Expedia. Also, there was no coffe pot as advertised in the room. No dishes, silverware, cups, etc. Just a stove and microwave to cook with. Nothing to eat with or on. Ridiculously overpromised and underdelivered. First and last time her... read more
Business response:
Scott, we appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We h... read more
What I did not like about this hotel is that they charge you upfront a security deposit which going on your credit card until you stay there is up. The security deposit is $200 that post to your credit care which accumulates interest. I asked management why don't they just place a hold on the card but do not charge the card unless there are damages when I leaving the hotel. I asked customer service about this and they referred me over to this district manager who never eve gave me a call back to discuss this issue. Don't go ... read more
Business response:
Belinda, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope to see you the next time your travels bring you to our area. Sincerely, Hotel Management
I reserved a room in this property because I thought is going to be a quiet place where I can get a good quite night instead around midnight the neighbors started to watch movies with very but very high television volume., I went to see the attend no one was at the reception. Around 3:20 AM I finally found the receptionist. I told him about the high television volume. I had to be up around 7 AM because I had a business appointment. I had to reschedule for a later day because I just could not functioning right because I did n... read more
Business response:
David, thank you for staying with us and for your review. Please accept our apologies for the disruptions you experienced due to the noise from your neighboring room and that you were unable to get a good night's rest. Our number one priority is to make sure you receive outstanding service, and we should have acted swiftly once you made us aware of the problem. We are committed to providing outstanding service, and we hope you will give us another chance to prove that to you. Sincerely, Hotel Management
Business response:
Jeffrey, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
This place is a dump. It is also in the middle of construction and is a mess. I would never have stayed at this place had I known what a dump it is.
Business response:
Marey, thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret the inconvenience caused due to the construction. We understand your frustration and appreciate your patience. Please visit us again in the future so that we can provide you with an improved experience. Sincerely, Hotel Management
Sucked really really really really bad. Sorry to have stayed there.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
very bad experience. Terrible experience. Really thin walls, you can hear everyone's conversation in the rooms next to yours. Didn't get any sleep. the lobby is full of dust, so I had respiratory issues. there's really no breakfast, just granola bars. There's no shampoo or conditioner or lotion provided in the room. you have to ask for a blow dryer to get one. They do not clean your room EVER, they told me once a week. that's pretty bad.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. We also value your feedback regarding the dust in the lobby will be shared with our housekeeping team so that corrective measures can be taken. Kindly note, as per our brand standard requirements, we keep the in-ro... read more
Hotel was under construction. "Breakfast" is a joke. Musty room and loud fridge. Noisy guests.
Business response:
Thank you for choosing our hotel. We are sorry for your disappointment with our breakfast. We will make a note of your feedback as we plan any changes to it. We also apologize you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.