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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trip From Hell Horrible Room Had Lots Of Dog Hair And Fleas
Business response:
Dear Jason, Thank you for taking the time to review our hotel. Please accept our apologies for the issues you experienced in your room. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
I didn't like anything about the room and they have roaches my phone dropped and I moved the dresser and roaches came running out and then I went to use the bathroom and it was too baby roaches in there then I got to check in at 2:35 a.m. I will not recommend this place to anyone and you would think it would be clean because it's in Alameda by the water
Business response:
Dear Jasmine, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your impression. Although this does not change what transpired, we will inspect the room you occupied professionally to ensure such matters do not affect future guests. We appreciate your patience, and we hope this isolated incident does not prevent you from revisiting us, as... read more
Poor service When it was time to check in the room the host greeted us after a few minutes. Once we got into the room it seemed pretty clean and spacious (as stated in their description). Upon settling in we noticed that the TV wasn't working. It said that the cable had no signal. I walked up to the front desk to ask for help. I was then told that their maintenance worker was gone for the day, so I couldn't have it looked at until the next day. When I stated that I was leaving the next morning the front desk worker just stat... read more
Business response:
Dear Amy, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,H... read more
Multiple roaches
Business response:
Dear Carol, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Smelly Rooms Had two rooms. Both rooms were dirty. Floors was extremely sticky. Both rooms stunk of grease and cigarettes. Luckily there was a target nearby. Had to buy Fe breeze and multiple air fresheners for both rooms. Still smelled bad. Will not recommend or stay at this location again.
Business response:
Dear Michael, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
I had checked Christmas Eve and got a room with a family of roaches on the floor. Got another room and when I was in the shower s huge roach crawled on the bathroom door frame. Bathtub had tons of black hair I had to clean out… ring around the tub- dirty floors. Dirty handles with residue… I use to live here during Covid for about two months. Not sure what happened but this place went from a 10 to 4. Checked in on Christmas and had a rude employee tell me she wasn’t checking anybody in bc her tablet timed out. She let 3 cust... read more
Business response:
Dear Ironesha, we regret the inconvenience you encountered in your suite. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We also apologize for the behavior of our associate at the front desk for not being courteous towards our guests and not attending to their needs. Although such incidents are unusual, we are reviewing this with the concerned team members. We appreciate your p... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.