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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unhelpful, rude management My friend was the bride. They gave her the only room with an obstructed Marina View. Our party had 6-7 rooms booked and had personally visited the hotel 3 times in advance to make sure they had the arrangements correct. When we asked for them to exchange the room, they told us it could be done the next day; however the next day, rather than doing their best to accommodate us, they told we’re defensive and threatening. I do a lot of hotel business and have never had such an experience. It was very f... read more
The location is really great. I like that it's located beside the bay which gives us a magnificent view from the window. The staff is great. They tended to our needs as fast as they could. However, the room they ended up giving us wasn't cleaned enough. Sheets have fallen hairs. The bathroom have fallen hairs too and the bathtub sink is a bit clogged. I hope it was only us but unfortunately, that was our experience that night. Everything else came out good.
Business response:
Thank you for reviewing your stay. We're glad to know our location was ideal for you and that you enjoyed the view your room has to offer. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our front desk, and we're investigating the problem to make improvements so that this does not happen again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The hotel is in need of a renovation. There is paint chipping off the walls. The refridgerator in the room is old and runs very loud, so sleeping is challenging. The fiberglass was visable in the tub. The entire hotel smells like cigarette smoke and cheap air freshener.
Business response:
Lauren, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Will seek other options if there is a next time. Room was old and stark. I was near the lobby so I could hear everything as the walls & doors are pretty thin.
Business response:
Jeffrey, we are sorry for the noise issues you experienced during your stay and that your room fell short of your expectations. We wish we could have had the opportunity to address your concerns while you were still here, as we would have done best to ensure you are comfortable. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.