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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stuff wasn’t friendly barely any directions, like I had to figure out everything, garners making noise early morning at 8 right by the window not happy with my stay
Business response:
Dear Veronica, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Will not stay again There were no bath towels, and when I went to call the front desk for some the phone didn’t work. There was also blood spatter on the wall in the bathroom, and I saw a cockroach in the bathroom as well.
Business response:
Dear Robin, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again and are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
We’ve stayed several times in the past and this visit was very disappointing. The room wasn’t filthy, but it wasn’t clean either, nor was it cleaned during our our stay. There was a significant water leak under the window by the A/C-heating unit (just below an electrical outlet) and there was nothing (no coffee maker/coffee, plates, dishes, cups, utensils, etc.) in the room. We asked to move rooms due to the leak and were told there were none available and they didn’t have any maintenance workers available on the weekend to ... read more
Business response:
Dear Lawrence, Thank you for your recent stay and your feedback. We want to apologize for the issues you experienced during your stay. As you have experienced in the past from being a frequent guest of our brand, this type of stay is not typical of our hotel and the service we deliver. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We regret this was not your experience and will address your concerns. We appreciate your feedb... read more
Give what your ad says. I booked a non smoking, king size bed and not good, queen bed, smelled like smoke and heater made loud noise and also leaked water out. It was big room, bed was small.
Business response:
Dear Lorena, Thank you for staying with us and sharing your feedback with your review. We apologize for the not-so-fresh and clean suite. Your experience is different from our usual performance, and the accommodations need to be revised to the standards you deserve. Your feedback is shared with our housekeeping and maintenance team to improve. We regret falling short of your expectations. Your satisfaction is number one, and we hope to earn back your trust in our hotel.Sincerely,Hotel Management
Great location with view of marina. But hotel is no frills. The breakfast is a joke and is limited to coffee and tiny muffins. Each room has a half kitchen but you must ask for silverware plates pots and pans and a coffee maker. When I asked for cream and sugar they acted bothered and only gave me enough for one cup. Very strange hotel that holds back everything to save on expenses. When I checked out there was no one at desk. People were just leaving their rooms keys on the counter. No security
Business response:
Dear Daniel, thank you for staying at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved exp... read more
Don’t stay here The sheets had hairs in them and they had bugs in the bed that bit me. Plus they charged me twice.
Business response:
Dear Paul, thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room; this does not meet our standards; therefore, we are very disappointed that this was your experience. We have instructed our concerned staff to investigate the room you occupied and do the needful, also ensure this does not happen again. Please reach out to us at the hotel for any further clarification. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.S... read more
Disgusting and dirty room and hallway Terrible service at front desk (rather there was no service, you had to call out asking if anyone was there), extremely rude person when I called to ask information, bathtub was dirty and not cleaned, hallway smelled of nauseating smoke ( unclear what it was), dirty towels left in front of door across from us for 2 days. Windows we’re filthy. We went to a Starbucks to get information since we did find someone to speak to at the front desk, ( after repeatedly saying, @ hello, hello, is th... read more
Business response:
Dear Stephanie, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to this area. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.