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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad looking place and borderline acceptable service. The complimentary breakfast is a joke. Location is super sad with nothing meaningful within a reach.
Business response:
Dear Vladimir, thank you for staying with us. We are sorry that our location was not ideal for you. Please know in the future, our knowledgeable associates are happy to recommend worthwhile places around to make your experience here the best that it can be. Also, we have noted your feedback about the breakfast and sharing it with the brand leaders to guide them to make more choices. We look forward to having you back for a flawless stay whenever you return to the city. Sincerely, Hotel Management
We will never stay at an Extended Stay America again! The signage was absent along with the staff it seems. It was dirty and smelly- even the elevator! The showerhead and bathroom facets were ridiculous and even the toilet paper holder was installed backwards! Continental breakfast is pre-packaged muffins. They ran out of coffee so asked for them to refill container and 10 minutes later she comes through with a laundry basket and forgot about the coffee container! I could go on...
Business response:
Dear Angela, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Cheap looking facility.
Business response:
Catherine, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Seemed to have many ‘permanent’ residents. Noisy, odors. Not thoroughly cleaned; contraband found in room.
Business response:
Steve, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Stop emailing me to review for Christ’s sake.
Business response:
Shad, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I like that they allow dogs. I like that there are washers and dryers on premise. I like that the outside grounds are beautiful and kept well. I didn't like that every morning there was a buzzing sound coming from the back office that wasn't ever shut off and woke me up every morning really early. I didn't like that staff members were chatting in the hallways very loudly and laughing very early in the morning. I didn't like one gentleman I can't remember his name but he was there in the evenings he never smiled and was annoy... read more
Business response:
Gina, thank you for your review. We are happy to know you liked our pet-friendly feature and our outside area. However, we are sorry for the issues you encountered and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.