This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like there was nothing in my room nor In the kitchen, it make staying there a challenge. No
Business response:
Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at the front desk. If we did not communicate... read more
Unhelpful, rude management My friend was the bride. They gave her the only room with an obstructed Marina View. Our party had 6-7 rooms booked and had personally visited the hotel 3 times in advance to make sure they had the arrangements correct. When we asked for them to exchange the room, they told us it could be done the next day; however the next day, rather than doing their best to accommodate us, they told we’re defensive and threatening. I do a lot of hotel business and have never had such an experience. It was very f... read more
The location is really great. I like that it's located beside the bay which gives us a magnificent view from the window. The staff is great. They tended to our needs as fast as they could. However, the room they ended up giving us wasn't cleaned enough. Sheets have fallen hairs. The bathroom have fallen hairs too and the bathtub sink is a bit clogged. I hope it was only us but unfortunately, that was our experience that night. Everything else came out good.
Business response:
Thank you for reviewing your stay. We're glad to know our location was ideal for you and that you enjoyed the view your room has to offer. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our front desk, and we're investigating the problem to make improvements so that this does not happen again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.