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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service Service was really bad, very unattended and front seat did not even acknowledge I was out front. Will NEVER stay here again!
Business response:
David, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
The room was clean and comfortable, and the location next to the marina is quite nice. My disappointment was with the room I paid for not being available on arrival, the need to then argue for a price reduction to the cost of the room provided, and the unavailability of cookware for the kitchen. The price difference for the rooms was $20 per night when I booked on Travelocity and $15 - $20 per night on the Extended Stay web site. The manager had the audacity to claim it was only a $5 a night difference and I had to press the... read more
Business response:
Derrick, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and for the disappointment you had with the pricing. We work hard to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. Also, kitchenware is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope we have a future opportunity to restore your confidence in us. Sincerely,... read more
Check in was nearly impossible despite having reservations. The front feet staff left in the middle of helping me. I was charged 4 times for 1 night. There was a rat problem in this building. Needless to say, I did not rest easy. Would not return.
Business response:
Thank you for your review. We apologize for the reservation issues you encountered while you were here. Please be assured that we are investigating the issues you described and are taking the appropriate action to prevent it from happening again. We have also asked our pest control provider to service our hotel immediately. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Ronald, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
DON'T BELIEVE THE HYPE We paid for a king room as it had breakfast included. PAID for it and was told upon checkin they'd discontinued breakfast. I requested that a portion of our stay be removed to compensate for the breakfast we didn't receive. My request was met with ctalk to Hotels.com or Expedia. Also, there was no coffe pot as advertised in the room. No dishes, silverware, cups, etc. Just a stove and microwave to cook with. Nothing to eat with or on. Ridiculously overpromised and underdelivered. First and last time her... read more
Business response:
Scott, we appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We h... read more
What I did not like about this hotel is that they charge you upfront a security deposit which going on your credit card until you stay there is up. The security deposit is $200 that post to your credit care which accumulates interest. I asked management why don't they just place a hold on the card but do not charge the card unless there are damages when I leaving the hotel. I asked customer service about this and they referred me over to this district manager who never eve gave me a call back to discuss this issue. Don't go ... read more
Business response:
Belinda, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope to see you the next time your travels bring you to our area. Sincerely, Hotel Management
I reserved a room in this property because I thought is going to be a quiet place where I can get a good quite night instead around midnight the neighbors started to watch movies with very but very high television volume., I went to see the attend no one was at the reception. Around 3:20 AM I finally found the receptionist. I told him about the high television volume. I had to be up around 7 AM because I had a business appointment. I had to reschedule for a later day because I just could not functioning right because I did n... read more
Business response:
David, thank you for staying with us and for your review. Please accept our apologies for the disruptions you experienced due to the noise from your neighboring room and that you were unable to get a good night's rest. Our number one priority is to make sure you receive outstanding service, and we should have acted swiftly once you made us aware of the problem. We are committed to providing outstanding service, and we hope you will give us another chance to prove that to you. Sincerely, Hotel Management
Business response:
Jeffrey, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
This place is a dump. It is also in the middle of construction and is a mess. I would never have stayed at this place had I known what a dump it is.
Business response:
Marey, thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret the inconvenience caused due to the construction. We understand your frustration and appreciate your patience. Please visit us again in the future so that we can provide you with an improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.