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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Did not meet our expectations Safe area, lobby nothing to speak of, don't expect a breakfast, they serve grab and go items, just mini granola bars, mini muffins and coffee. That's it. I had to ask for bottled water. WIFI is slow, no ice machine, they will offer you ice cube trays to make your own cubes. Room smelled like pets, some of the furniture was chewed. Pillows were the worst; flat, thin, foam pillows. Thin towels, they only give you shampoo, they must want to save money on conditioner. Fitness room was a joke, 3 piec... read more
Business response:
Kathy, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Didn't get our rooms that were PAID FOR!!!!!! We were unable to stay because they said we used a 3rd party to pay for our hotel and that they gave away the rooms that were paid for!!!!!!!!!!!!!! Fighting to get money back for rooms that we were unable to use!!!!!!!!!!!! Beware of this management!!!!!!!!
Business response:
Ron, we are extremely sorry we were unable to accommodate you this time. We are reviewing your feedback with our team members to ensure we handle such situation better going forward. Meanwhile, please feel free to contact us with regards to the charges. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Poor Quality Room If you are in the Alameda area, this hotel is in a nice location for a reasonable price. The exterior of the hotel and lobby both look taken care of. Our room, however, was dingy, stained and reminded me of a Motel 6. I was completely surprised by the poor quality of the bathroom and bedding. If you need to stay here, just keep your expectations to a minimum.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Bedding is horrible, not comfortable at all, not very clean, TV service was bad....signal kept dropping every few seconds, WiFi slow to the point almost unusable. You can pay the same rate elsewhere and get a much better experience as well as a free hot breakfast. The breakfast this place offers is a joke. Nothing in the room like hairdryers. Towels are thin and cheap. Staff was nice.
Business response:
Sherry, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Worst The sink backed up all day, was not able to get a wash cloth and the phone in the room did not work. These issues were brought to the attention of the front desk but NOTHING was done. Very bad service.
Business response:
Timothy, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Manag... read more
Who wants to check him in? Upon arrival, 10pm, the two staff at the reception desk debated on which one was going to check me in. I waited as they argued which one had to do it and the other got to close out; not a real welcoming experience. That night, 3am, the fire alarm went off and we were evacuated. Now I understand emergencies and pranks are actions the hotel cannot control, but there was no sense of urgency to identify the cause for the fire alarm being activated. All the guest evacuated their rooms outside into 45 d... read more
Business response:
We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We have discussed your feedback with our staff members, and we will be more diligent in handling such situations going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our usual service. Sincerely, Hotel Management
For the price we spent to stay it is expensive for the dirty room, broken faucets and flooded tub.
Business response:
Chan, we are extremely sorry you encountered some difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.