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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sucked really really really really bad. Sorry to have stayed there.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
very bad experience. Terrible experience. Really thin walls, you can hear everyone's conversation in the rooms next to yours. Didn't get any sleep. the lobby is full of dust, so I had respiratory issues. there's really no breakfast, just granola bars. There's no shampoo or conditioner or lotion provided in the room. you have to ask for a blow dryer to get one. They do not clean your room EVER, they told me once a week. that's pretty bad.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. We also value your feedback regarding the dust in the lobby will be shared with our housekeeping team so that corrective measures can be taken. Kindly note, as per our brand standard requirements, we keep the in-ro... read more
Hotel was under construction. "Breakfast" is a joke. Musty room and loud fridge. Noisy guests.
Business response:
Thank you for choosing our hotel. We are sorry for your disappointment with our breakfast. We will make a note of your feedback as we plan any changes to it. We also apologize you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Made me wait very long to check me and my children in for more then over hour😙
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the issues you and your children faced at check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We hope to welcome you back soon. Sincerely, Hotel Management
Book Cautiously until renovations are finished. Not a great experience. This hotel is renovating and a mess! I will list the pros and cons. Good idea to read it all. Cons...My room door could be opened from the hall without a key. Inside the deadbolt would not work, if you got the deadbolt secured you got stuck in the room. No paper or pen provided. No drinking cup provided. You have to request and have delivered a coffee maker, dish’s, blow dryer, etc. Nothing is in the room. If you arrive late and get to your room and call... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will reconsider giving us a second chance in the future. Sincerely, Hotel Management
The entire property is under a massive construction project and they did not note that on their listing. Hammering, crashing, dust, debris, smells.....and rude employees as well. It was like staying in a homeless camp or town dump. I can't believe they did not mention this at the time of booking - when it's no refund rate! Desk clerk said "oh they usually stop working around 7:00pm" "They start again at 7:00am" And...the "security" doors on the side of the building were left propped open - so ANYONE can sneak in. Not cool an... read more
Business response:
Thank you for your review. We truly apologize for the many difficulties you faced during your stay with us. We are also sorry that your stay was while our renovations were underway, and that you had to endure the dust and noise that construction can cause. Moreover, we are sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We regret the inconvenience it caused and would love for you to come back and stay with us at our newly remodeled an... read more
Horrible all around stay The room size was decent (room 218) but everything else was just disappointing. The shower drain was clogged right off the bat, the noise from the train horns were constant every hour throughout the night, and finally...they shut off the water mid-shower on 1/6/20 although all signs and noticed stated a water shutdown for 1/7. Completely unacceptable. Will never return.
Business response:
Jenny, thank you for being our guest. We apologize for the maintenance issue in your room and the unpleasant incident you mentioned. Your feedback is shared with the appropriate teams to take the necessary actions and ensure such problems don’t occur again. We are sorry for the inconvenience you had due to the noise. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.