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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is really great. I like that it's located beside the bay which gives us a magnificent view from the window. The staff is great. They tended to our needs as fast as they could. However, the room they ended up giving us wasn't cleaned enough. Sheets have fallen hairs. The bathroom have fallen hairs too and the bathtub sink is a bit clogged. I hope it was only us but unfortunately, that was our experience that night. Everything else came out good.
Business response:
Thank you for reviewing your stay. We're glad to know our location was ideal for you and that you enjoyed the view your room has to offer. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our front desk, and we're investigating the problem to make improvements so that this does not happen again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The hotel is in need of a renovation. There is paint chipping off the walls. The refridgerator in the room is old and runs very loud, so sleeping is challenging. The fiberglass was visable in the tub. The entire hotel smells like cigarette smoke and cheap air freshener.
Business response:
Lauren, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Will seek other options if there is a next time. Room was old and stark. I was near the lobby so I could hear everything as the walls & doors are pretty thin.
Business response:
Jeffrey, we are sorry for the noise issues you experienced during your stay and that your room fell short of your expectations. We wish we could have had the opportunity to address your concerns while you were still here, as we would have done best to ensure you are comfortable. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Shakirah, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My trip started off bag once I check in and couldn't get open on another floor
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management n behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, somet... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Horrible anniversary Horrible stay at this hotel . Changed room due to cable not working once I was moved to another room specifically told clerk to check and see if tv was working in new and and sure enough he said yes and it wasn’t
Business response:
Felipe, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,046 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.