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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst The sink backed up all day, was not able to get a wash cloth and the phone in the room did not work. These issues were brought to the attention of the front desk but NOTHING was done. Very bad service.
Business response:
Timothy, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Manag... read more
Who wants to check him in? Upon arrival, 10pm, the two staff at the reception desk debated on which one was going to check me in. I waited as they argued which one had to do it and the other got to close out; not a real welcoming experience. That night, 3am, the fire alarm went off and we were evacuated. Now I understand emergencies and pranks are actions the hotel cannot control, but there was no sense of urgency to identify the cause for the fire alarm being activated. All the guest evacuated their rooms outside into 45 d... read more
Business response:
We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We have discussed your feedback with our staff members, and we will be more diligent in handling such situations going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our usual service. Sincerely, Hotel Management
For the price we spent to stay it is expensive for the dirty room, broken faucets and flooded tub.
Business response:
Chan, we are extremely sorry you encountered some difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Nice being on water but the rest a dissapointment The room was old and nothing special. Staying at an extended stay I thought there would be dishes in the room. There was not. I called down to see if I could get a glass so I could make a vitamin drink. They said they didn't have any. I asked for the normal plastic cups found in every hotel room they said they didn't have. When I went to front desk they said oh yeah we have cups and gave me styrafoam cups. When I asked for water they said I could use the vending maching. I ha... read more
Business response:
Please accept our apologies for not living up to our usual standards resulting in a disappointing stay for you. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to provide you with a home-like, comfortable and relaxing experience. Sincerely, Hotel Management
Horrible Service .... The room was great, had all the amenities we needed. However the service was terrible. They did not do housekeeping the 3 days we were there. We were not given fresh towels, We had to ask several times before we were given any. Overall bad experience. Will not stay there again.
Business response:
James, we sincerely apologize for not explaining our policies to you upon arrival and the inconvenience it caused to you. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it to you for a minimal fee. Kindly note, towels, and linens are to be exchanged at the front desk anytime and offered complimentary. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Raider / Cowboys game It was better today. The staff made an effort & switched refrigerators for us, so the smell is gone. I feel like I can actually relax now. It's totally NOT the staff, it's the ownership being cheap
Business response:
Chrystal, thank you for your feedback. Please accept our apologies for the inconvenience you experienced during your stay, but we are pleased our staff assisted you with your needs. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Disappointing stay The staff was excellent!! However, there is an odor in my room. Seems like it's coming from the refrigerator. Everytime I open the door, there's a PUTRID smell. The longer I leave it closed, it dissipates. But I booked at Extended Stay because of the kitchenette amenities, so I have to open it. Speaking of amenities, there seem to be NONE. No ice machine in the building, & your dishes & silverware are at the front desk; in which YOU have to bring it up yourself. Because of the Raiders / Dallas game, the ro... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Pl... read more
Horrible setup, dirty carpet. No cups. Horrible overall experience. Rip off. The room does not have a mug. Carpet dirty. Linen looks suspicious. Big disappoint.
Business response:
Yue, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. It's our goal to provide an excellent customer experience and we hope you will give... read more
gross remote no wash cloths, front desk girl was extremely rude
Business response:
Thank you for the review of our hotel. We sincerely apologize for not meeting your expectations and for the issue you experienced. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.