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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't stay again There were 2 of us staying in the room and we only had a towel set for 1 person. When I asked for another set it was given to me but I was questioned about it like I had taken the other set. There is no ice machine and it was hot weather. I had to go to the store and buy ice.
Business response:
Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Please know, we do not have ice machines on our property as we have fully equipped kitchens with full-size refrigerator which includes ice trays for your convenience. We hope you will give us the chance to make it up to you at a f... read more
My weekend getaway The hoyel had no room service, no one cleaned up the bed or brought fresh towels. Its a very cheap place not worth staying there. Pay a little more and get more. Breakfast was like a gas station.
Business response:
Tony, we are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you consider staying with us again soon! Sincerely, General Manager
Disapprove because of personnel Nothing to say just disappointed about the level of communication and the support received from the personnel.
Business response:
Please accept my sincere apologies for not living up to your expectations. We strive to provide better hospitality to all of our guests, but we obviously let you down with our service. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Horrible Stay It was a nightmare! Upon arrival we were told that they couldn't accommodate us. The reservation had been done four months in advance and at 6:00 pm we were told to find another hotel. No one notified us until until 5:59 pm via email...too late. Several guests arriving after us were being accommodated. How unprofessional! We were traveling with our children and were being told we could not stay there. After a long ordeal, we were accommodated. No one should undergo this very uncomfortable situation.
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
Very disappointed. The bed was very old with springs sticking out. The blanket on the bed had blood and pen stains on it. Noisy refrigerator had to be unplugged to stand being in the room. Not what I would expect from an Extended Stay.
Business response:
Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, General Manager
Beware of room 312 located next to trash storage worst hotel stay ever
Business response:
Blake, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We deeply regret the inconvenience caused and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Business response:
Hoff, on behalf of our entire team, I would like to offer my sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Business response:
Oscar, thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
HUGE DISSAPPOINTMENT Pre-paid for a garaunteed non-smoking room and they gave me a smoking room. Never received any dishes or cookware to use kitchen. They did not have anymore left in the hotel. I received no housekeeping the entire duration of my stay even after I had a conversation with Management. With all of this the hotel would not offer any sort of compensation for my stay for poor service. He was not even cooperative with Expedia who tried to work on my behalf.
Business response:
I apologize for the disappointing stay you had with us and for the service issues you encountered. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.