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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not receive the room I booked. They stated that they do not receive many 3rd party reservations (e.g. Expedia), and so they will bump those in favor of reservations made directly with the hotel. So instead of a marina view, queen bed room, I stayed in a parking lot view, 2 double beds room. The hotel was in the middle of unannounced renovations. Noise of power tools started at 8am and continued until 11pm on some nights. Renovators would prop open fire doors and then leave them open overnight, so intruders could easily... read more
Business response:
Thank you for your review. We regret the inconvenience you experienced at the time of check-in due to the third party website. We are also sorry that your stay was during our renovations, which caused you some inconvenience. We hope that you can return when our construction is complete, as we would like for you to experience our revamped, remodeled and updated hotel whenever you return to the area. Sincerely, Hotel Management
I paid extra for a king bed when booking but upon arrival they didn’t tell me they were not available (because of the renovation) so we get into a room with two fulls. They then “upgraded” ya to a room with a view and a queen bed, but once I go down, switch rooms and head back to the new room, the key did not work. Back down to the desk for a second time, and then we are in. But, the window Blinds didn’t even work or have a pull string! So no view! Whatever. Upon check out, i waited ten minutes for an agent to arrive at the ... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
They banned me from the hotel because I didn’t have money on my card when checking out to pay for the WiFi because I didn’t transfer anything onto it because they never told me I was being billed for WiFi. So when I booked another night and ubered to the hotel they told me they would not honor my reservation because of not paying for the WiFi when I wasn’t even aware I was being billed for it. I offered to pay the $6 for the WiFi and they declined the offer and said they would still not honor the reservation. I still have no... read more
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comments, and we regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Didn’t like there was nothing in my room nor In the kitchen, it make staying there a challenge. No
Business response:
Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at the front desk. If we did not communicate... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.