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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The good: friendly staff, nice marina view, located near convenience shopping plaza. The bad: common areas dirty and shabby, our non-smoking room reeked of smoke despite our efforts to air out and use of room spray & scented candle. Mattresses and pillows were uncomfortable and smelled of smoke, bedding was worn threadbare, wall art glass was cracked and spotted with ??, and window screens were ripped so we ended up with bug bites from keeping windows open trying to air out room. Won’t return to this location.
Business response:
Suzanne, we appreciate you taking the time to post a review. Although you were impressed with our ideal location, we are sorry for the issues you experienced in your room. Your feedback has been shared has been shared with the housekeeping team to make sure this room receives a deep clean so that our future guests never encounter a similar issue. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jessica, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The property is in desperate need of an update and cleaning. It was absolutely filthy. The whole hotel is supposed to be non-smoking yet my room smelled of cigarette smoke. They told me they could not provide me with a new room as they were booked solid and wouldn't discount my bill. The room itself was very dirty, I didn't even feel comfortable removing my shoes. After I had to contact the manager several days later I was issued a slight refund but I would still NOT recommend this hotel.
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Did not meet our expectations Safe area, lobby nothing to speak of, don't expect a breakfast, they serve grab and go items, just mini granola bars, mini muffins and coffee. That's it. I had to ask for bottled water. WIFI is slow, no ice machine, they will offer you ice cube trays to make your own cubes. Room smelled like pets, some of the furniture was chewed. Pillows were the worst; flat, thin, foam pillows. Thin towels, they only give you shampoo, they must want to save money on conditioner. Fitness room was a joke, 3 piec... read more
Business response:
Kathy, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Didn't get our rooms that were PAID FOR!!!!!! We were unable to stay because they said we used a 3rd party to pay for our hotel and that they gave away the rooms that were paid for!!!!!!!!!!!!!! Fighting to get money back for rooms that we were unable to use!!!!!!!!!!!! Beware of this management!!!!!!!!
Business response:
Ron, we are extremely sorry we were unable to accommodate you this time. We are reviewing your feedback with our team members to ensure we handle such situation better going forward. Meanwhile, please feel free to contact us with regards to the charges. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Poor Quality Room If you are in the Alameda area, this hotel is in a nice location for a reasonable price. The exterior of the hotel and lobby both look taken care of. Our room, however, was dingy, stained and reminded me of a Motel 6. I was completely surprised by the poor quality of the bathroom and bedding. If you need to stay here, just keep your expectations to a minimum.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Bedding is horrible, not comfortable at all, not very clean, TV service was bad....signal kept dropping every few seconds, WiFi slow to the point almost unusable. You can pay the same rate elsewhere and get a much better experience as well as a free hot breakfast. The breakfast this place offers is a joke. Nothing in the room like hairdryers. Towels are thin and cheap. Staff was nice.
Business response:
Sherry, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.