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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hoff, on behalf of our entire team, I would like to offer my sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Business response:
Oscar, thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
HUGE DISSAPPOINTMENT Pre-paid for a garaunteed non-smoking room and they gave me a smoking room. Never received any dishes or cookware to use kitchen. They did not have anymore left in the hotel. I received no housekeeping the entire duration of my stay even after I had a conversation with Management. With all of this the hotel would not offer any sort of compensation for my stay for poor service. He was not even cooperative with Expedia who tried to work on my behalf.
Business response:
I apologize for the disappointing stay you had with us and for the service issues you encountered. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Never Again We stayed at this hotel in Alameda, California, for one night. Our room was dirty. The carpets looked old and dirty. There was grime on the window panes. I found a long black hair under my pillow. The pillow cases and sheets were yellowed. There was dust and dirt on practically everything - the telephone, TV remote, alarm clock, bathtub fixtures, bathroom sink, carpet, and desk and bureau tops. The room had a rank odor. The bedding smelled as if someone who needed a bath had already slept in them. The floors in t... read more
Business response:
Tom, thank you for your evaluation. We are sorry we failed to provide you the clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure revisit of our deep cleaning procedures. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Don't Bother You'd like a kitchen, right? That's what we all like about Extended Stay. But this won't doesn't come with dishes. Not a bowl, not a fork. Not a coffee maker. No blow dryer or washcloths either. What's the point? Go camping - you'll have more fun. And don't rely on the 'complimentary breakfast' because it's instant oatmeal or a packaged muffin - not a stitch of whole food, not even real cream for your coffee. I was able to acquire a few things over time from the staff. But if you stay here, prepare to go withou... read more
Business response:
Weappreciate you being our guest and apologize for the inconvenience you experienced. Our front desk always communicates details on our amenities during check-in, and it appears as if we missed sharing this information on your arrival. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. Being an extended stay hotel, most of our guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and compl... read more
Unextended Stay Hotel Room was stuffy furniture outdated, they dont bring towels to your room you have to take dirty towels ti front desk and exchange. The beds were hard and uncomfortable, bathroom outdated abd moderately clean.
Business response:
ERIKA, thank you for your review. We are sorry our hotel and facilities did not meet your expectations. We value your observations about update and cleanliness, and will share the same with appropriate individuals in our team. We hope you will consider us again on your future trips to our area. Sincerely, General Manager
Lipstick on a pig doesn't make it pretty Reservation said non-smoking. They didn't have a non-smoking room and said booking via Expedia doesn't guarantee a non-smoking room. Call me crazy but isn't that why you specify what you want? So that it is guaranteed!? Room was disgusting. Reeked of cigarette smoke, the comforter had pen marks all over it and the floor was sticky. The hallway reeked of pot. I left and went down the street to the Marriott and got a room there, albeit much more expensive but it was worth every penny to... read more
Worst Hotel Experience--Ever. I have stayed at my fair share of hotels during my 55 years of life and never once have I felt the need to share my experience on a review site. My recent stay at this hotel changed that precedent. My husband I booked a non-smoking room through Expedia. Issue 1 of 3: As we walked to our room, the smell of marijuana was heavy and came from more than one room (all non-smoking) in both corridors. They provide a laminated (so it must be important) notice that smoking of any kind will not be tolerate... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.