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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's a good location, perhaps the only plus. The "free" wifi is way below average, they charge you for decent internet access. Really? The "continental breakfast" is coffee (no other beverages), granola bars, and instant oatmeal. Are we camping? Room was a bit dirty. The fridge also ran 24 hours a day, had to turn it off to stop the loud noise from continuing every moment. I waited to check in until 6pm because of work...and my room was still not ready when I arrived. I gave you an extra 3 hours to check-in, come on guys. Ha... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. Your concerns have been immediately brought to the attention of the housekeeping for review and action. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel did not look like pictures online. Traffic was horrible in the morning. Room and hallways smelled stale. Shower made an awful high pitched noise whenever turned on.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
The good: friendly staff, nice marina view, located near convenience shopping plaza. The bad: common areas dirty and shabby, our non-smoking room reeked of smoke despite our efforts to air out and use of room spray & scented candle. Mattresses and pillows were uncomfortable and smelled of smoke, bedding was worn threadbare, wall art glass was cracked and spotted with ??, and window screens were ripped so we ended up with bug bites from keeping windows open trying to air out room. Won’t return to this location.
Business response:
Suzanne, we appreciate you taking the time to post a review. Although you were impressed with our ideal location, we are sorry for the issues you experienced in your room. Your feedback has been shared has been shared with the housekeeping team to make sure this room receives a deep clean so that our future guests never encounter a similar issue. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jessica, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The property is in desperate need of an update and cleaning. It was absolutely filthy. The whole hotel is supposed to be non-smoking yet my room smelled of cigarette smoke. They told me they could not provide me with a new room as they were booked solid and wouldn't discount my bill. The room itself was very dirty, I didn't even feel comfortable removing my shoes. After I had to contact the manager several days later I was issued a slight refund but I would still NOT recommend this hotel.
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Did not meet our expectations Safe area, lobby nothing to speak of, don't expect a breakfast, they serve grab and go items, just mini granola bars, mini muffins and coffee. That's it. I had to ask for bottled water. WIFI is slow, no ice machine, they will offer you ice cube trays to make your own cubes. Room smelled like pets, some of the furniture was chewed. Pillows were the worst; flat, thin, foam pillows. Thin towels, they only give you shampoo, they must want to save money on conditioner. Fitness room was a joke, 3 piec... read more
Business response:
Kathy, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.