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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Supposed to have a non smoking room, but the whole hotel was smoking. Everything I owned smelled like a dirty ashtray.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that all of your belongings smelled like smoke from being placed into a smoking room. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice hotel at the Marina Checked in and was given a room on the fourth floor which turned out to be the smoking floor. My confirmation receipt indicated non smoking. Asked for a different floor and was told that the hotel was booked. I said I reserved a non smoking room and they would have to find something for me. I was told that rooms were released on a "first come first served" basis and a non smoking room was not available. I said that was unacceptable, so they took a half hour and found me a room on a non smoking floor.... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were placed in a smoking room. Although you booked a non-smoking room, this is just a preference and not a guarantee. Unfortunately we do not provide housekeeping for any stay less than 8 nights and do a towel swap at the front desk. You are able to book a housekeeping plus package on our website which provides housekeeping everyday. Thank you for your feedback regarding the breakfast Your feedback is very important to us, so thank you ... read more
This was the worst hotel experience we have ever had. We booked a non-smoking room and when we arrived we were given a smoking room. When we asked to be moved we were told that smoking and non-smoking rooms were only an preference and not guaranteed. They refused to relocate us. We suffered through two nights of smoke filled halls and room. At one point we had to stuff a towel under the door to get some sleep due to the smoke filled halls. We were told that if we needed a coffee maker or glasses that we would have to come do... read more
Business response:
Thank you for providing us with details about your stay. I am so disappointed that this was the worse hotel experience you ever had. Please accept my apology. As mentioned in your response, smoking and non smoking rooms are only a preference and not a guarantee. I would also like to apologize about the dishes. We do deliver dishes to the room. Your comments were reviewed by the staff, and we will be sure to deliver all items requested by guests to make sure your experience is not repeated. Thank you very much for providing u... read more
We checked into our hotel and they had given our none smoking room away so the room smelt horrable. The staff did nothing to help us out. Other than that it was ok.
Business response:
Thank you for posting a review of our hotel. I am sorry to hear that your non-smoking room smelled of cigarettes. This is unacceptable and I will be meeting with our team to ensure this doesn't happen again. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
I would not recommend this hotel. I was told I would have a roll away but when I got there they did not have any left. Then I was promised a pull out couch, again, they gave that room away also. No cups in the kitchen, glasses or plastic and when I asked for some, they said, 'come get them.'
Business response:
Stephanie - Thank you for your recent review of your stay. Please accept our most sincere apologies for not getting the room with a pull out couch and please be informed that we do not carry roll aways at this property. I am sorry also that there are no cups, glasses or plastic in the rooms. These items are available upon request at the fronts desk. In response to your feedback, I am going to coach our staff to communicate better with guests moving forward. Thank you very much for providing us with your feedback. We hope th... read more
No maid service, but the hotel is clean We stayed in this hotel because of the proximity to ferries as our day-trip destination was San Francisco. The room was clean and we were offered a continental breakfast of fruit, coffee and muffins. I was disappointed to find out there was no room-cleaning services at this facility. There was a flyer in the room stating towels on the floor would be picked up, and those still hanging would remain hanging by staff. But when we returned from our day, it was still on the floor and our bed... read more
Low rent uncomfortable hotel with rude staff This hotel is close to my workplace, which I am commuting to cross country weekly, and fit my budget, so I repeatedly stayed and gave it every chance to work. I tried to check in at 1 am after traveling for 12 hours only to be told on multiple visits by the rude night clerk that she was running the printer and I would have to wait 25 minutes to check in. The room although non-smoking smelled of pot or cigarettes regularly. When I complained, the front desk hung up on me. The eleva... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check-in experience and service received is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I will use your comments to retrain our front desk staff on how to handle check-in’s during our night audit and make sure we are providing each guest with professional customer service. Regarding housekeeping, we provide housekeeping services to guests staying... read more
Room smelled like old socks Room smelled, so I said open the windows and turn on the fan it will be fine. No, it didn't help. I had to have the room key reprogrammed every night to get into my room. The last night of my stay I woke to the sound of water spraying. At 5:00 in the morning my husband had to lie down in spraying hot water to turn it off under the sink. Oh, and last but not least the bath water never got warmer than luke warm. Who needs a hot bath after a day of walkin? Me!
Business response:
Thank you for providing us with details about your stay. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will work with our maintenance engineer to make sure we thoroughly inspecting rooms to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The first time we stayed here it took 30 min to check in and my room smelled of urine. I only stayed here again because of parking. Second stay was worse. The beds weren't made in our room.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that your stay was not to our company’s high standards. To make sure this doesn't happen again, I am going to make sure that we are implementing deep cleaning procedures as well as thoroughly inspecting rooms prior to guest arrivals. I will also coach our staff on our check-in process to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.