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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Raider / Cowboys game It was better today. The staff made an effort & switched refrigerators for us, so the smell is gone. I feel like I can actually relax now. It's totally NOT the staff, it's the ownership being cheap
Business response:
Chrystal, thank you for your feedback. Please accept our apologies for the inconvenience you experienced during your stay, but we are pleased our staff assisted you with your needs. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Disappointing stay The staff was excellent!! However, there is an odor in my room. Seems like it's coming from the refrigerator. Everytime I open the door, there's a PUTRID smell. The longer I leave it closed, it dissipates. But I booked at Extended Stay because of the kitchenette amenities, so I have to open it. Speaking of amenities, there seem to be NONE. No ice machine in the building, & your dishes & silverware are at the front desk; in which YOU have to bring it up yourself. Because of the Raiders / Dallas game, the ro... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Pl... read more
Horrible setup, dirty carpet. No cups. Horrible overall experience. Rip off. The room does not have a mug. Carpet dirty. Linen looks suspicious. Big disappoint.
Business response:
Yue, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. It's our goal to provide an excellent customer experience and we hope you will give... read more
gross remote no wash cloths, front desk girl was extremely rude
Business response:
Thank you for the review of our hotel. We sincerely apologize for not meeting your expectations and for the issue you experienced. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Horrible place to stay, break in very common. I stayed at this hotel for 4 nights and had to check out early to find another place to stay. of the 4 nights, I had my door on my Lexus tore open with a priebar leaving a 2"x4" hole in my door. then the last night, they broke one of my windows out and stole everything, one of the tenants said a F150 truck had both side window broken out. And when i told the counter person, he said were sorry to hear that, so I said that it's pretty common place here, and he just looked at me and... read more
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. We have been working closely with local authorities to investigate and prevent future incidents of this nature. Thank you again for being our guest, and we would love the opportunity to welcome you back aga... read more
Good place to stay in a pinch No ice, no washcloth no frills. The room was partially cleaned, but the prior persons trash was still there. The view was nice, but the fridge had the last persons expired food in it. It’s a good place to stay in a pinch, but you can probably do better.
Stay away This hotel is pet friendly. The rooms are not thoroughly cleaned after a pet has occupied the room. Our room windows were open when we arrived and we had difficulty closeting and LOCKING them. We turned the AC on and dust and dander came flying out causing us to start sneezing. We asked for a different room and were told they were booked, couldn't move us. We were there with the Napa fires going on last week and hotel rooms were in high demand. We were stuck there. Bathroom was disgusting. Didn't appreciate seeing ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. Your feedback in regard to breakfast will be shared with our food and beverage team. We hope you will consider and give us an opportunity to serve you in the near ... read more
Won't stay again There were 2 of us staying in the room and we only had a towel set for 1 person. When I asked for another set it was given to me but I was questioned about it like I had taken the other set. There is no ice machine and it was hot weather. I had to go to the store and buy ice.
Business response:
Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Please know, we do not have ice machines on our property as we have fully equipped kitchens with full-size refrigerator which includes ice trays for your convenience. We hope you will give us the chance to make it up to you at a f... read more
My weekend getaway The hoyel had no room service, no one cleaned up the bed or brought fresh towels. Its a very cheap place not worth staying there. Pay a little more and get more. Breakfast was like a gas station.
Business response:
Tony, we are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you consider staying with us again soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.