Extended Stay America Premier Suites - Oakland - Alameda

ERIKA 

on Expedia

9 years ago

Unextended Stay Hotel Room was stuffy furniture outdated, they dont bring towels to your room you have to take dirty towels ti front desk and exchange. The beds were hard and uncomfortable, bathroom outdated abd moderately clean. 

Maria 

on Expedia

9 years ago

Lipstick on a pig doesn't make it pretty Reservation said non-smoking. They didn't have a non-smoking room and said booking via Expedia doesn't guarantee a non-smoking room. Call me crazy but isn't that why you specify what you want? So that it is guaranteed!? Room was disgusting. Reeked of cigarette smoke, the comforter had pen marks all over it and the floor was sticky. The hallway reeked of pot. I left and went down the street to the Marriott and got a room there, albeit much more expensive but it was worth every penny to... read more

Kim 

on Expedia

9 years ago

Worst Hotel Experience--Ever. I have stayed at my fair share of hotels during my 55 years of life and never once have I felt the need to share my experience on a review site. My recent stay at this hotel changed that precedent. My husband I booked a non-smoking room through Expedia. Issue 1 of 3: As we walked to our room, the smell of marijuana was heavy and came from more than one room (all non-smoking) in both corridors. They provide a laminated (so it must be important) notice that smoking of any kind will not be tolerate... read more

Anonymous 

on Expedia

9 years ago

다음엔 절대 안가고픈 호텔. 다음과 같은 사항이 불만이었습니다. 호텔로만 보자면 인생 최악의 서비스였네요. 1. 비용 처리 및 직원 HOTELS.com에서 미리 완납하였는데 1박 후 330불을 부과함. 미리 다 납부하였다고 설명하였더니 자기가 알아본다고 하고 알려준다고 하고서는 결국 알려주지 않음. 다른 직원에게 체크아웃시 얘기를 했더니 직접 전화해야 한다고 함. 2. House keeping 5일을 묵는 동안 방 청소/정리를 한번도 하지 않음. 할려고도 안함. 이런 호텔은 처음 봄. 3. Towel 청소/정리를 안해서 며칠 지나 towel이 부족하여 더 달라고 하니 빨래하는 중이라 45분 후에 준다고 함. 2시간이 넘어도 안주길래 다시 프론트로 갔더니 다른 직원으로 바뀜. 이 직원도 빨래중이라 없어 나중에 갖다준다고 함. 또 몇시간이 지나도 안가져다 주길래 다시 프론트로 찾아감. 그제서야 타월 2장 줌. 당췌 서비스 할 생각은 있는것인지 의심스러움. 

Not impressed 

on Expedia

9 years ago

Beware the budget rate Staff was nice enough but the room smelled like cat urine, the ventilation smelled musty, the beds evidently hadn't been vacuumed under in ages (don't want to guess at what was under the dust bunnies), the furniture was raggedy and chipped, and we had all of two towels for a double queen room. The shower made a god-awful screeching noise if you turned it from the trickle setting and the ground-floor room looked out onto a dog-walking thoroughfare with people at bed level right outside the window. Booke... read more

Melanie 

on Expedia

9 years ago

Filth. There were barking dogs down the hallway, raunchy food smell and guests smoking pot in the parking lot. The room was filthy- so much so that we couldn't even fathom taking a shower there let alone sleeping in the bed (for fear of bedbugs!). We ended up leaving that night and didn't even sleep there. Stay far, far away from this place!!! 

Anonymous 

on Expedia

9 years ago

Beware, all 4th floor are smoking rooms. When I checked in I was not asked if I wanted a smoking room. We were put on the 4th floor which had a strong cigarette smell when we exited the elevator. We asked for another room but were told there weren't any. The next day we left with our luggage, clothes and hair smelling like smoke and I felt like I had smoked a pack through the night. 

Amanda 

on Expedia

9 years ago

Dig hair infested towels This hotel stay was awful. Not only are the rooms completely stripped of anything you may need including trash cans but the phones don't work to call down to the office to get even a cup. The maids obviously don't change out all including unused towels from previous guests. I took a shower and when I grabbed a towel off the rack to dry off I was covered in dog hair! It was disgusting! And once again I couldn't call down to the office to complain. I rinsed off and went down stairs pretty much sopping ... read more