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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Low rent uncomfortable hotel with rude staff This hotel is close to my workplace, which I am commuting to cross country weekly, and fit my budget, so I repeatedly stayed and gave it every chance to work. I tried to check in at 1 am after traveling for 12 hours only to be told on multiple visits by the rude night clerk that she was running the printer and I would have to wait 25 minutes to check in. The room although non-smoking smelled of pot or cigarettes regularly. When I complained, the front desk hung up on me. The eleva... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check-in experience and service received is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I will use your comments to retrain our front desk staff on how to handle check-in’s during our night audit and make sure we are providing each guest with professional customer service. Regarding housekeeping, we provide housekeeping services to guests staying... read more
Room smelled like old socks Room smelled, so I said open the windows and turn on the fan it will be fine. No, it didn't help. I had to have the room key reprogrammed every night to get into my room. The last night of my stay I woke to the sound of water spraying. At 5:00 in the morning my husband had to lie down in spraying hot water to turn it off under the sink. Oh, and last but not least the bath water never got warmer than luke warm. Who needs a hot bath after a day of walkin? Me!
Business response:
Thank you for providing us with details about your stay. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will work with our maintenance engineer to make sure we thoroughly inspecting rooms to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The first time we stayed here it took 30 min to check in and my room smelled of urine. I only stayed here again because of parking. Second stay was worse. The beds weren't made in our room.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that your stay was not to our company’s high standards. To make sure this doesn't happen again, I am going to make sure that we are implementing deep cleaning procedures as well as thoroughly inspecting rooms prior to guest arrivals. I will also coach our staff on our check-in process to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the... read more
Awful smoking smell throughout the halls and room Could not believe the odor. They offered to spray chemicals to mask the smell but had no other rooms.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the room conditions you experienced. To make sure this doesn't happen again, I am going to make sure we are thoroughly inspecting rooms prior to guest arrivals to ensure that they meet our company’s high standards. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Meh. Keep Looking. You can do better Despite booking non-smoking I was offered my 'choice' of multiple smoking rooms.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Jazz Stayed one night and it was fine. Beds were hard and uncomfortable
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that you did not have a comfortable stay. In response to your feedback, I will inspect our mattresses to ensure that they meet our company’s high standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not good I had called to extend our stay an additional night and they did't have the reservation. We had to go to another hotel.
blankets and pillows not in good conditions.... from my point of view not recommended place to stay.....
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that the blankets and pillows in your room were not in good condition. To make sure this doesn't happen again, I am in the process or replacing all linens and pillows that do not meet our standards. I really appreciate you bringing this to our attention. I would also like to mention that we do have a sitting area on each floor with a wonderful view of our marina for the guests to use. We hope that you will give us the opportunity to provide you wi... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.