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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disapprove because of personnel Nothing to say just disappointed about the level of communication and the support received from the personnel.
Business response:
Please accept my sincere apologies for not living up to your expectations. We strive to provide better hospitality to all of our guests, but we obviously let you down with our service. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Horrible Stay It was a nightmare! Upon arrival we were told that they couldn't accommodate us. The reservation had been done four months in advance and at 6:00 pm we were told to find another hotel. No one notified us until until 5:59 pm via email...too late. Several guests arriving after us were being accommodated. How unprofessional! We were traveling with our children and were being told we could not stay there. After a long ordeal, we were accommodated. No one should undergo this very uncomfortable situation.
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
Very disappointed. The bed was very old with springs sticking out. The blanket on the bed had blood and pen stains on it. Noisy refrigerator had to be unplugged to stand being in the room. Not what I would expect from an Extended Stay.
Business response:
Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, General Manager
Beware of room 312 located next to trash storage worst hotel stay ever
Business response:
Blake, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We deeply regret the inconvenience caused and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Business response:
Hoff, on behalf of our entire team, I would like to offer my sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Business response:
Oscar, thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
HUGE DISSAPPOINTMENT Pre-paid for a garaunteed non-smoking room and they gave me a smoking room. Never received any dishes or cookware to use kitchen. They did not have anymore left in the hotel. I received no housekeeping the entire duration of my stay even after I had a conversation with Management. With all of this the hotel would not offer any sort of compensation for my stay for poor service. He was not even cooperative with Expedia who tried to work on my behalf.
Business response:
I apologize for the disappointing stay you had with us and for the service issues you encountered. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Never Again We stayed at this hotel in Alameda, California, for one night. Our room was dirty. The carpets looked old and dirty. There was grime on the window panes. I found a long black hair under my pillow. The pillow cases and sheets were yellowed. There was dust and dirt on practically everything - the telephone, TV remote, alarm clock, bathtub fixtures, bathroom sink, carpet, and desk and bureau tops. The room had a rank odor. The bedding smelled as if someone who needed a bath had already slept in them. The floors in t... read more
Business response:
Tom, thank you for your evaluation. We are sorry we failed to provide you the clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure revisit of our deep cleaning procedures. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Don't Bother You'd like a kitchen, right? That's what we all like about Extended Stay. But this won't doesn't come with dishes. Not a bowl, not a fork. Not a coffee maker. No blow dryer or washcloths either. What's the point? Go camping - you'll have more fun. And don't rely on the 'complimentary breakfast' because it's instant oatmeal or a packaged muffin - not a stitch of whole food, not even real cream for your coffee. I was able to acquire a few things over time from the staff. But if you stay here, prepare to go withou... read more
Business response:
Weappreciate you being our guest and apologize for the inconvenience you experienced. Our front desk always communicates details on our amenities during check-in, and it appears as if we missed sharing this information on your arrival. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. Being an extended stay hotel, most of our guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and compl... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.