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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hôtel à ne surtout pas allé Une chambre convenable mais mal isoler on entendais les ronflement du voisin de côté et les pas de celui du dessus. Sans compter les sifflement des trains toutes la nuit.Et le petit déjeuner n'est pas un petit déjeuner mais un goûter il y a comme choix juste café ou café et 2 malheureuse barre de chocolat qui ce battent dans le panier. Je me.recommandé à personne
had a room reserved but they didn't have a clean room suggested i take dirty room Place Sucks ! Would never go there .
Prejudice mess Went in to a smoker room and they charged me 250 because it smelled like weed I'm an RN and the lady at the desk looked me up and down and refused my refund DONT EVER STAY HERE!
Supposed to have a non smoking room, but the whole hotel was smoking. Everything I owned smelled like a dirty ashtray.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that all of your belongings smelled like smoke from being placed into a smoking room. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice hotel at the Marina Checked in and was given a room on the fourth floor which turned out to be the smoking floor. My confirmation receipt indicated non smoking. Asked for a different floor and was told that the hotel was booked. I said I reserved a non smoking room and they would have to find something for me. I was told that rooms were released on a "first come first served" basis and a non smoking room was not available. I said that was unacceptable, so they took a half hour and found me a room on a non smoking floor.... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were placed in a smoking room. Although you booked a non-smoking room, this is just a preference and not a guarantee. Unfortunately we do not provide housekeeping for any stay less than 8 nights and do a towel swap at the front desk. You are able to book a housekeeping plus package on our website which provides housekeeping everyday. Thank you for your feedback regarding the breakfast Your feedback is very important to us, so thank you ... read more
This was the worst hotel experience we have ever had. We booked a non-smoking room and when we arrived we were given a smoking room. When we asked to be moved we were told that smoking and non-smoking rooms were only an preference and not guaranteed. They refused to relocate us. We suffered through two nights of smoke filled halls and room. At one point we had to stuff a towel under the door to get some sleep due to the smoke filled halls. We were told that if we needed a coffee maker or glasses that we would have to come do... read more
Business response:
Thank you for providing us with details about your stay. I am so disappointed that this was the worse hotel experience you ever had. Please accept my apology. As mentioned in your response, smoking and non smoking rooms are only a preference and not a guarantee. I would also like to apologize about the dishes. We do deliver dishes to the room. Your comments were reviewed by the staff, and we will be sure to deliver all items requested by guests to make sure your experience is not repeated. Thank you very much for providing u... read more
We checked into our hotel and they had given our none smoking room away so the room smelt horrable. The staff did nothing to help us out. Other than that it was ok.
Business response:
Thank you for posting a review of our hotel. I am sorry to hear that your non-smoking room smelled of cigarettes. This is unacceptable and I will be meeting with our team to ensure this doesn't happen again. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
I would not recommend this hotel. I was told I would have a roll away but when I got there they did not have any left. Then I was promised a pull out couch, again, they gave that room away also. No cups in the kitchen, glasses or plastic and when I asked for some, they said, 'come get them.'
Business response:
Stephanie - Thank you for your recent review of your stay. Please accept our most sincere apologies for not getting the room with a pull out couch and please be informed that we do not carry roll aways at this property. I am sorry also that there are no cups, glasses or plastic in the rooms. These items are available upon request at the fronts desk. In response to your feedback, I am going to coach our staff to communicate better with guests moving forward. Thank you very much for providing us with your feedback. We hope th... read more
No maid service, but the hotel is clean We stayed in this hotel because of the proximity to ferries as our day-trip destination was San Francisco. The room was clean and we were offered a continental breakfast of fruit, coffee and muffins. I was disappointed to find out there was no room-cleaning services at this facility. There was a flyer in the room stating towels on the floor would be picked up, and those still hanging would remain hanging by staff. But when we returned from our day, it was still on the floor and our bed... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.