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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad night Could not sleep the room smelled like urine
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Cancelled room!!! Well to start off , when we got to the hotel to check in, the hotel could not find our reservations. Come to find out that the hotel cancelled our reservations!! The lady at the front desk on Friday afternoon around 4:30 aid it was due to the fact that they did not have anymore of my rooms left that I reserved. How does a hotel just cancel a guests reservations and not notify them? So I had to get another smaller bed room because that was the only room they had left. They also did this to my daughter in law... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the service issues you experienced. In response to your feedback, I will make sure we are providing each guest with professional customer service. Additionally, I will be reviewing our reservation procedures with our front desk staff. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disappointing to not be returning We have stayed at this hotel several times in the past because of its location, the usable kitchen, and we could bring our Irish Setter. This past time, the hotel must have changed management. Every dish, pan, coffee maker, etc, had to be checked-out from the front desk and carried to our room. On our second day, a new desk clerk asked if we were staying at the hotel because our dog exceeded the 30 pound limit. We were not told anything at check in when we paid the $100 pet fee. We travel of... read more
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that your stay was not to standard. To uphold our company's high standards, we will correct the issues at hand as well as pay attention to detail in the service department moving forward. Thank you for sharing your feedback.
First and last stay at Extended Stay Floor in the room was dirty and very sticky. Furnishings were very bear.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not Clean The bathroom had hair all over it. The toilet had hair in it, and it was dirty all around it. I found several hairs on the bathroom counter. The room appeared to be clean. The tv sits way too low for comfortable viewing from bed. We only stayed one night, so we can't speak to any of the kitchen amenities. Bad coffee. Great neighborhood. It is right on the Marina. Front desk staff was pleasant and helpful.
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your comments regarding our staff and location; however, please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
The room really stinks. I am sorry to say I have had bad experiences with all the Extended Stay. I spent the weekend at the Alameda one, and we arrived late around 3am in the morning. My room is guaranteed to be available so that's a good start. However, when I was at the front desk. Noone is there. No bell or phone available for me to call anyone. I have to call my cell phone and reach an operator who doesn't work there. Waited 20 mins before someone finally showed up. Took her another 15 min to checkin. Not sure why it too... read more
Nasty! Dusty, horrible beds, dusty tables! I would NOT recommend!!!
Business response:
Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to check all rooms prior to guest arrivals to ensure that they meet our company's high standards. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice view Did not have a very pleasant experience at the hotel.
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that you did not have a pleasant stay at our hotel. For future stays, if you have any cleanliness or maintenance issues please notify us at the front desk. We will do our best to rectify the situation as soon as possible to make sure you have a clean and comfortable stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Keep looking Won't stay here again. Forced into a smoking room and bad customer service. I suppose you get what you pay for.
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to provide you with great customer service. I do apologize that you were placed in a smoking room. Here at our hotel, smoking and non-smoking is a room preference and not a guarantee. We allow our guests to extend their stays on a daily basis, so if a guest in a non-smoking room was scheduled to check out and decided to extend their stay, the room is no longer available. I apologize for the inconvenience and will ma... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.