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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh. Keep Looking. You can do better Despite booking non-smoking I was offered my 'choice' of multiple smoking rooms.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Jazz Stayed one night and it was fine. Beds were hard and uncomfortable
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that you did not have a comfortable stay. In response to your feedback, I will inspect our mattresses to ensure that they meet our company’s high standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not good I had called to extend our stay an additional night and they did't have the reservation. We had to go to another hotel.
blankets and pillows not in good conditions.... from my point of view not recommended place to stay.....
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that the blankets and pillows in your room were not in good condition. To make sure this doesn't happen again, I am in the process or replacing all linens and pillows that do not meet our standards. I really appreciate you bringing this to our attention. I would also like to mention that we do have a sitting area on each floor with a wonderful view of our marina for the guests to use. We hope that you will give us the opportunity to provide you wi... read more
bad night Could not sleep the room smelled like urine
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Cancelled room!!! Well to start off , when we got to the hotel to check in, the hotel could not find our reservations. Come to find out that the hotel cancelled our reservations!! The lady at the front desk on Friday afternoon around 4:30 aid it was due to the fact that they did not have anymore of my rooms left that I reserved. How does a hotel just cancel a guests reservations and not notify them? So I had to get another smaller bed room because that was the only room they had left. They also did this to my daughter in law... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the service issues you experienced. In response to your feedback, I will make sure we are providing each guest with professional customer service. Additionally, I will be reviewing our reservation procedures with our front desk staff. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disappointing to not be returning We have stayed at this hotel several times in the past because of its location, the usable kitchen, and we could bring our Irish Setter. This past time, the hotel must have changed management. Every dish, pan, coffee maker, etc, had to be checked-out from the front desk and carried to our room. On our second day, a new desk clerk asked if we were staying at the hotel because our dog exceeded the 30 pound limit. We were not told anything at check in when we paid the $100 pet fee. We travel of... read more
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that your stay was not to standard. To uphold our company's high standards, we will correct the issues at hand as well as pay attention to detail in the service department moving forward. Thank you for sharing your feedback.
First and last stay at Extended Stay Floor in the room was dirty and very sticky. Furnishings were very bear.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not Clean The bathroom had hair all over it. The toilet had hair in it, and it was dirty all around it. I found several hairs on the bathroom counter. The room appeared to be clean. The tv sits way too low for comfortable viewing from bed. We only stayed one night, so we can't speak to any of the kitchen amenities. Bad coffee. Great neighborhood. It is right on the Marina. Front desk staff was pleasant and helpful.
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your comments regarding our staff and location; however, please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.