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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Location, but lacking as a hotel We were attending a wedding party at the winery nearby, so I booked a studio suite with two queen beds, but got two full beds instead. First hotel with I've been to that had NO glassware nor cups. All you get in the bathroom is a tiny bar of hand soap. Everything had to be requested at the front desk. Though it was nice to have a refrigerator, it would have been better to have ice in the freezer. The trays were empty and there is no ice machine at the hotel. Overall a comfortable place t... read more
Bad experience. Overall we had a bad experience. Stood for just one night. Didn't expect much but wow this place is just horrible. How do you shower with no complimentary shampoo, conditioner, etc. The necessary items given in any hotel was not given. Just a bar soap. The shower made a loud noise that vibrated the toilet water, the whole bathroom actually. Sounded like something was going to break down. The lamp by the bed did not work. The TV was small, positioned in a weird way. We're not much to complain or to call one of... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize for the issues you experienced with your shower. As well, I am sorry that the lamp in your room did not work. I will be meeting with our maintenance staff to ensure these issues are properly addressed. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
i would try stay somewhere else some staffs here had really bad attitude, not all of them! i remember a kind staff as well. the shower made super loud noise and i was worried if it will fall off on my head while i am taking shower. I would not like to stay here again.
Business response:
Chris - Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the issues you were having with the shower head in your room. Please know, since your stay, we have received new shower heads to ensure this is not an issue moving forward. As well, I am sorry that some of our staff did not provide you with great customer service. This is not something that we tolerate, and has been dealt with to ensure it is not a problem moving forward. Thank you again for your feedback. We would l... read more
Beautiful location but seedy hotel. Our family iPad was stolen from our hotel room and sold onto Craigslist. Cops found the perp. Our iPad was returned. Need I say more?
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the experience you had at our hotel. We are extremely sorry that your iPad went missing, but are happy to hear that you were able to locate the device. Thank you again for sharing your comments with us.
Terrible. Moved hotels after one night. I reserved a nonsmoking room for multiple nights but when I showed up, was given a smoking room without any mention of the fact it was a smoking room. I confirmed with the front desk that I had reserved a nonsmoking room and was told there were none available and it was "no big deal". I consider it a health issue and yes, indeed, a big deal, and I don't consider it a hotel's prerogative to simply ignore my reservation on this matter. Give me two single beds instead of a king or an inte... read more
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to provide you with a non-smoking room due to our availability. Our guest's safety and comfort is our top priority, so to hear the attitude of our staff did not convey this is unacceptable. I have shared your comments with the staff and coached our associates to ensure your experience is not repeated. Thank you again for posting your review. I do hope that you will return to our hotel or any of our other brand locat... read more
Hard bed and broken bathroom The mattress was very hard and the toilet was riged and stoped working in the middle of the night.
Great location, poor hotel On the waterfront in a very quiet location. Have stayed there 3-4 times and will be my last. Hotel is just in poor condition and each previous time had been relatively clean, but this time was not. Dirty dishes, something gross and sticky on the blanket...thank god I didn't have a black light with me. If you are trying to save money and still want a good location, it is a decent choice but just be ready for a mediocre hotel and hope it's clean enough for you. The service staff are quite nice. The b... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.