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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room really stinks. I am sorry to say I have had bad experiences with all the Extended Stay. I spent the weekend at the Alameda one, and we arrived late around 3am in the morning. My room is guaranteed to be available so that's a good start. However, when I was at the front desk. Noone is there. No bell or phone available for me to call anyone. I have to call my cell phone and reach an operator who doesn't work there. Waited 20 mins before someone finally showed up. Took her another 15 min to checkin. Not sure why it too... read more
Nasty! Dusty, horrible beds, dusty tables! I would NOT recommend!!!
Business response:
Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to check all rooms prior to guest arrivals to ensure that they meet our company's high standards. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice view Did not have a very pleasant experience at the hotel.
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that you did not have a pleasant stay at our hotel. For future stays, if you have any cleanliness or maintenance issues please notify us at the front desk. We will do our best to rectify the situation as soon as possible to make sure you have a clean and comfortable stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Keep looking Won't stay here again. Forced into a smoking room and bad customer service. I suppose you get what you pay for.
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to provide you with great customer service. I do apologize that you were placed in a smoking room. Here at our hotel, smoking and non-smoking is a room preference and not a guarantee. We allow our guests to extend their stays on a daily basis, so if a guest in a non-smoking room was scheduled to check out and decided to extend their stay, the room is no longer available. I apologize for the inconvenience and will ma... read more
Bad experience! It was terrible, booked a room for a non smoking guest and was booked into a smoking room/floor. When I asked the front desk to change rooms I was told that they were booked and could not do it. I don't understand why id be given the option to book non smoking if they are going to throw you in any room. I had a hard time sleeping, cleanliness of the room was questionable, everything wreaked of smoke, and my allergies were acting up all day. I would avoid this place if possible
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to honor your room preference request. Here at Extended Stay, occasionally, one of our long term guests may need to extend their reservation at the last moment. In this case an arriving guest may have their room type changed. Room preference reservations are made based on room preference availability at the time the reservation is made and may change. We do our best to accommodate each guest request. I will be workin... read more
Dirty hotel When I walked into the hotel, the lobby floor was dirty with what looked like a ripped up plastic bag scattered. The first room I was given was smoking and I don't smoke! The second room smelled like dog, there was black hair on the sink and in the bed!! Disgusting and would never stay there again!!!
Business response:
Thank you for taking the time to write a review of your stay. I am so sorry to read of the cleanliness and odor issues you experienced at our hotel. In response to your review, I will be working diligently with my housekeeping staff to deep clean and deodorize our rooms to ensure that your experience is not repeated. Thank you for bringing this to our attention. Thank you for choosing Extended Stay America. We hope to see you again soon.
Less than average and fairly dirty I needed to stay in the area one night for business. The price was very competitive in comparison to near by hotels and there was little availability elsewhere. I arrived at the hotel around 8pm, and the service was less than average. I found the room to be gross, the bed uncomfortable, and every cable TV channel was fuzzy.
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that your room had cleanliness issues and that your TV was not working properly. As well, I am sorry to read that you received poor service from my staff. In response to your review, I will be working with my staff to review our customer service standards and inspection procedures to ensure that your experience is not repeated. As well, I will have my maintenance engineer investigate the issue with the TV reception. Thank you again for... read more
Disappointed! I expected a nice, clean room - something like a Holiday Inn Express. Instead, the room was run down and not very clean. I stayed one night, only because it was late, and checked out early the next morning. The only good thing I can say about the experience is that I had a nice view of the marina.
Business response:
Thank you for taking the time to write a review of your stay. I'm sorry to read that your room was not clean and in poor condition during your stay with us. Please know that as this hotel's manager, I will be working with my housekeeping staff to conduct deep cleans of our rooms to ensure that your experience is not repeated. Thank you again for sharing your comments with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.