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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay - Alameda not good While the hotel was in a decent location, the staff was not professional and courteous. There was no ice or coffee maker in the room. When we asked for ice we were told to fill up the ice trays or go buy some. There was always a TV blaring in the lobby even when no one was watching. A laundry room was located off of the check in area and the laundry room door was always open. I have stayed in many hotels and I would rank this one near the bottom.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know that you received poor service from our staff. I will be sure to speak to all front desk staff to ensure we are providing excellent customer service to all guests. Unfortunately we do not have an ice machine, but we do provide empty ice trays in the room for the guests to fill. The reason for this is to ensure that the ice trays are properly sanitized and ready for fresh ice. We are sorry for this issue, but are happy to read that... read more
Disappointed. We were not told at the desk that we had to obtain dishes, etc at the front desk. The service was poor partly because communications were so poor. We would not stay at another Extended Stay Hotel. This was designed for longer time stays not just a few days.
no rollawys, who is lying? stdarted off bad. Hotel.com was to get me a room for 3 large male adults. they supposedly called the hotel and was told they had a rollaway. We get rthere and no rollaway. they said they have never had rollaways... so we ended up with onje guy sleeping in a chair and part of the time on the floor. if we were gonna have to do that, we could have stayed in Jack London Square which was located in a better site. Very unhappy with hotel.com oir the hotel. somebody is lying!!!
Nice looking but had roaches in the bathroom
reasonable location, but room was musty We were looking for a place to stay while moving our freshman son into UC Berkeley. We booked late, so this was the best-value location we could find on the way, that was halfway between Oakland Airport and the Berkeley campus. So far so good. Though the lobby is nice, the room seemed quite old & tired in terms of furnishings and surfaces. And, there was a musty smell in the room, especially in the bathroom. We tried to air it out, but didn't seem to make that much difference. And, the... read more
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our location convenient. Our grab and go breakfast is designed to be something you can grab as you are going out the door and off to work, or flights, etc. and be able to carry along with you. We apologize that it did not meet your expectations. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Smoking smell at non smoking room. Holes on blankets. White Hairs on the sheet. Not ours. Bugs... Too much noise from refrigerator ......
Business response:
Thank you for taking the time to write a review of your stay. I am disheartened to read of the the cleanliness issues and the odor in your room. Please know that I will be meeting with my housekeeping staff to share your feedback with them and to review our cleanliness standards so that this does not happen again. As well, I will be working with my front desk staff to ensure that we are better informing all guests of our non-smoking rooms policy. Thank you so much for bringing this to our attention. I do hope that you will r... read more
Location worked, otherwise merely tolerable. staff and amenities nearly non-existent, but tolerable for one night in convenient location. Seemed new outside, like a well worn mote inside and bedding, etc.
Business response:
Thank you for posting a review of your experience. We are glad that you found our location to be convenient; however, we are disappointed that we did not exceed your expectations. We will work with our staff to make sure we are always available to help our guests. We will also inspect our rooms to ensure they are meeting our standards. Thank you again for your review. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.