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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We got in after 4pm and the room that we were getting, she said hadn’t been fixed yet. We were given room 412. That door was jammed shut! We couldn’t get in it. We were given room 517 after asking for one not near the elevator, it was across from the elevator. The seating area was in disarray, I had to put all the furniture away. The “kitchen” had NOTHING! We got a kitchen for the convenience of having a toddler. We had to go to the store to get paper towels, plates, soap, essentials. Things we were not prepared to spend mon... read more
Business response:
Dear Erin, Thank you for sharing your experience with us. We are sorry about the challenges you encountered during your stay. We are committed to providing our guests with a comfortable and clean environment, and we deeply regret that we fell short of that during your visit. The issues you encountered with the rooms are shared with our housekeeping and maintenance teams to ensure they are promptly resolved. Your feedback is invaluable, and we welcome the chance to give you a much more comfortable and enjoyable stay.Sincerely... read more
Upon entering the room, we found cockroaches near the bed. There were ladybugs on the walls and other insects along with dirt in the corners. The hallways smelled bad and were incredibly filthy. Therefore, we left the hotel about 20 minutes after arriving and went to another one. Overall TERRIBLE EXPERIENCE. Avoid this hotel at all cost.
Business response:
Dear Nada, We sincerely apologize for the experience you had during your recent visit. We understand how unsettling it must have been with the disturbance caused. Please know we are investigating the situation to ensure it does not happen again. Cleanliness is our top priority, and we will address this issue with our housekeeping and pest control team to ensure better attention to detail moving forward. Please allow us to provide a more comfortable and hassle-free experience next time.Sincerely,Hotel Management
They charged my card ahead of time and it was set up as pay upon arrival.
Business response:
Dear Steven, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Awful. A dumpster would have been more comfortable. First room had an awful smell, learned quickly the toilet was clogged. They switched my room. The room was beyond dirty. No latch to lock door for safety. Hot plate wire was melted. No wash rags. Hair all over shower. Hair and food crumbs in sheets. Woke up to an inch of water on the floor in my room destroying my belongings and new items I purchased locally during my stay, all worth 5x more than I paid for the room. Management did nothing to resolve or try to rectify the s... read more
Business response:
Dear Kelly,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
The room smelled like weed/ smoke. This was a non-smoking room. We had to leave within an hour as we couldn't stay in that room. Did not return.
Business response:
Dear Guest,Thank you for bringing the issue to our attention. We sincerely regret that your experience did not meet the standards we strive to uphold. Cleanliness and comfort are our priorities, and we understand how unpleasant scents can affect your overall stay. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
I booked a room with a king bed. I was given a room with 2 queens (looked more like doubles). I was told the room I booked was out of order. The lobby smelled of marijuana, other strange smells in the hallways. Door to outside open by the pool making it absolutely freezing in the pool and hallway. To top it off I found a razor blade on the floor by the bottom of one of the beds. The photos don’t show the hotel in its actuality. Overall, I wouldn’t stay here again. Location is close to lots of food options and shopping but I ... read more
Business response:
Dear Elena, We are deeply sorry about the issues you encountered during your stay. It is concerning to learn that the room you booked was unavailable and that you were placed in an alternative room that did not meet your expectations. We apologize for the inconvenience this caused. Additionally, we sincerely regret the cleanliness in the common areas and the uncomfortable temperature around the pool area affected your experience. These are certainly not what we want to provide our guests, and we will address them as soon as ... read more
My room had a really foul odor and a consistent knat problem. I bought cleaning supplies since my stay was extended there but it did not help. There was no stove and oven just hot plate. Maybe the exhaust fan in kitchen was not working properly and caused the odor in the room. Not sure. The hallways and lobby smelled as well. The stairwell was filthy. While I was on an extended stay there management did clean the lobby area, stairwell and the hallway odor improved. I am thankful it was not me and had an excellent experience ... read more
Business response:
Dear Steven,Thank you for your detailed feedback. We apologize for the odor and cleanliness issues you encountered during your stay, as well as the inconvenience caused by the gnats and kitchen setup. It’s encouraging to hear that improvements were made during your stay and that your recent experience in Farmington was so positive. Your insights about both the challenges and highlights are valuable, and we’ll continue working to enhance the overall guest experience. We appreciate your loyalty and hope to provide consistently... read more
my experience was not good . i have with autism son and advanced asked for 2nd floor . they put me to 5th floor .so reception was change for me to 2nd floor. we were then 2nd floor and tried to open door. the door key not working at all so i went back to down and asked to fix room key and they fix it key and i went back to 2nd floor again. the key still show red and the door not open at all . i went back to down 2nd times again and they switch it to me 3rd floor. i started noticed no tissue box and also they saic double quee... read more
Business response:
Dear Kaitlyn, Thank you for sharing your experience. We deeply apologize for the challenges you faced during your stay, especially with the room assignments, key issues, and concerns about cleanliness and allergens. We understand how important these matters are, especially when traveling with a family member with specific needs. Your feedback is valuable, and we will take immediate steps to ensure better attention to room details and breakfast offerings. We sincerely regret that your experience was less than expected and app... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.