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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
"Thank you for taking the time to share your review. We truly value each piece of feedback as it helps us better understand our guests' needs and continuously improve our services
The room floor was dirty and the bathroom was terrible
Business response:
Dear Roaa,We sincerely apologize for the condition of your room and bathroom. Cleanliness is a top priority, and we’ll address these concerns with our housekeeping team to ensure improvements. Thank you again for your feedback, as this helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Business response:
Thank you for taking the time to share your feedback. We value your insights as they help us better understand and improve the experience for our guests
The room was nasty had to bugs and the staff was rude...
Business response:
Dear Tony, Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We value your feedback, and we hope you will return so we can provide y... read more
Unprofessional staff. The lady gave my reservation to someone else and insisted they said my name. She then proceeded to show me their ID on her computer. She made a mistake and tried to blame it on them. Place smelled horribly. Overall, terrible experience. Prices were okay but experience was not enjoyable by any means.
Business response:
Dear Kevin, Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in with your reservation. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care... read more
Business response:
Thank you for taking the time to share your feedback. We value your insights as they help us better understand and improve the experience for our guests
Run as fast as you can away from this hotel!! Hotel sold our room. Was left with no room. We hanks to hotels.com they found us a replacement. We had this reservation for a month and when we arrive we are told they was no more rooms and that they gave ours away.
Business response:
Dear Edward,We sincerely apologize for the situation you faced upon arrival. It is never our intention to leave guests without accommodations, especially after securing a reservation in advance. We understand how frustrating this must have been, and we are grateful to hotels.com for assisting you in finding a replacement room. We take this matter seriously, and our team will address this to prevent future occurrences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experi... read more
Wouldn't go there again. Checkin lady not informative or friendly.Got in room, supposed to be queen room, was a double.Clothes still in a drawer from previous person. Popcorn on floor at bed - we didnt have popcorn.There was 1 washcloth for 4 of us. No daily housekeeping/fresh towels. 2nd night went and asked for 4 towels/cloths, and was given 2. Desk person said he could only give us 2 because people destroy stuff- we all just wanted a bath!! Elevator was very slow and only 1 of the 2 worked. Location was good, close to man... read more
Business response:
Dear Todd,We're glad that the location and room amenities were a positive aspect of your stay. However, we sincerely apologize for the challenges you encountered during your stay. We also regret any inconvenience caused by the elevator. Please know that our housekeeping services are provided weekly, and additional amenities and kitchenware are available at the front desk upon request. Your feedback is valuable, and we will share it with our team to improve the experience for future guests. We do hope you will stay with us an... read more
The hallways in this hotel smelled horrific!
Business response:
Dear Kelley,We’re truly sorry that the smell in the hallways was unpleasant during your stay. This is certainly not the environment we aim to provide. Your feedback is valuable, and we’ll work to address the issue to ensure a more comfortable atmosphere for our guests. We appreciate you bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.