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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was way too soft
Business response:
Dear Carey,We're sorry that the bed wasn't to your preference. Comfort is subjective, and while many of our guests enjoy the softness, we understand that it may not be ideal for everyone. We'll take your feedback into account as we continue to assess our accommodations to ensure we meet the varying preferences of all our guests. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
I booked a room with 2 beds. Got there at 6:20 PM. Check-in was anytime after 3. Candie, the front desk receptionist, told me my room wasn't ready yet. Saidet her see what she could finagle. Couple minutes later, she hands me keys. I go up to the room and see it's only 1 bed. Go back downstairs. Candie now changes her story and says that's the last room in the hotel. Refuses to refund my money or give me the room I booked. Refuses to let me speak with her manager. Walks around the corner, comes back a minute later, and says ... read more
Business response:
Dear Jamie,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Not good horrible room they don't clean the room if you stay multiple days
Business response:
Thank you
Terrible plumbing,rooms are falling apart
Business response:
Dear Rahsaan,We're sorry about the plumbing issues and the overall condition of your room. Our goal is to provide a comfortable and pleasant environment for all our guests, and we regret falling short in this instance. We are actively addressing maintenance concerns to enhance the quality of our accommodations. Your input is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. SincerelyHotel Management
The only issue was the power going out through the night so I'm sure a lot of us didn't get much sleep and had to rush in the morning.
Business response:
Dear Christopher, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve and for the inconvenience it caused. We hope you will give us another chance to show you our commitment to great experiences. We wish you safe travels!Sincerely,Hotel Management
Maybe another location…but NOT Cranberry Townships I booked 3 rooms. They were spacious and the beds were comfortable. Each room was equipped with a fridge and microwave (a little kitchenette). Each room came with 2 beds and a pullout sofa bed. However, the floors were dirty (dusty, multiple strands of hair on the floors of the rooms, the hallways had debris all over them, the elevator was not clean - walls nor floors). Housekeeping were folding blankets and sheets in the lobby. The sheets were touching the floors as they we... read more
Business response:
Thank you for taking the time to write a review.
Its a run down hotel. The hallways smell and the room have a really bad smell. When we got back sunday night we didn't even have electricity
Business response:
Dear ARMANDO, Thank you for sharing your experience. We sincerely apologize for the unpleasant smells and the issue with the electricity during your stay. We understand how frustrating this must have been and regret any inconvenience it caused. Your concerns are important, and we will address them with our team to ensure improvements are made. We hope you’ll consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Business response:
Thank you for taking the time to share your feedback! We truly value your input as it helps us enhance our customer service experience. Your thoughts are greatly appreciated!
Bare bones. A bed and a full size fridge but only 1 tiny bar of soap. Not a dish in the cupboard, no silverware or utensils of any kind, not even a cup or glass. No shampoo. We were shocked after coming from a lovely Staybridge Suites the previous night. The Extended Stay definitely made you want to get up in the morning and get out!
Business response:
Dear Barbara,We are sorry for not meeting your expectations. Our goal is to provide a comfortable and convenient stay for all guests; therefore, we regret that this was not your experience. With regards to the kitchenware and amenities, we would like to inform you that to ensure cleanliness for every guest, we keep them at our front desk, and our team is happy to provide them to our guests when needed. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope ... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.