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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were on the 6th floor and when the elevator opened the smell was awful. When we opened our room door it was just as bad. Unfortunately we will not be staying at this hotel again
Business response:
Dear Joselito,I hope this message finds you well. I am writing to sincerely apologize for the unpleasant odor you encountered during your recent stay with us at our hotel. We strive to provide a comfortable and pleasant experience for all our guests, and I regret that we fell short during your visit. Please know that your feedback is incredibly important to us, and we have taken immediate steps to address the issue.We value your patronage and would love the opportunity to make this right. I would like to personally invite yo... read more
Business response:
Thank you for taking the time to leave us a review. We truly value your feedback as it helps us improve and better serve our guests. We will use your comments to further train our staff and enhance our services.
I travel a lot and this hotel is bad. It smells throughout the hotel. The room smelled musty and like smoke. I asked for the sheets and towels to be changed and for extra towels and the service never happened. I asked for the basics kitchen ware to be brought to the room and it was never brought. This hotel is not one I would recommend.
Business response:
Dear Collin, Thank you for your feedback. We’re very sorry to hear about the unpleasant smells and the lack of service during your stay. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience you experienced. We will be addressing these issues with our team to ensure improvements are made. Your comments are important to us, and we appreciate you bringing them to our attention. We hope to offer a better experience in the future.Sincerely,Hotel Management
Business response:
"Thank you for taking the time to write a review. We value your feedback as it helps us understand and improve our customer service."
Business response:
Thank you for taking the time to write a review. We value all feedback as it helps us better understand and improve our services, as well as enhance our staff training.
Business response:
Thank you for taking the time to write a review. We value all feedback as it helps us better understand and improve our services, as well as enhance our staff training.
Business response:
"Thank you for taking the time to write a review. We greatly appreciate your feedback as it helps us better understand our guests' experiences and continuously improve our service."
The room had a bad smell in it. It kind of smelled like weed was smoked in the room before us. The air conditioning didn't work properly so we had to wake up through out the night to either switch it off or switch it on.
Business response:
"Thank you for taking the time to write a review. We greatly appreciate your feedback as it helps us better understand our guests' experiences and continuously improve our service."
Business response:
Thank you for taking the time to write a review. We use these reviews to better understand and address any issues you may have experienced. Your feedback is invaluable in helping us improve our service.
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.