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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your feedback! We truly value your input as it helps us enhance our customer service experience. Your thoughts are greatly appreciated!
Business response:
Thank you for taking the time to share your feedback! We truly value your input as it helps us enhance our customer service experience. Your thoughts are greatly appreciated!
Made me carry my used towels done to lobby to exchange for new ones after I extended my stay…in pouring rain and brought my luggage in wouldn’t check me in 20 minutes early so dragged it back to my car to wait
Business response:
Dear Scott,We sincerely apologize for falling short of your expectations. We understand the frustration and inconvenience this has caused. Please note that we take concerns like this seriously, and this will be addressed with our team to prevent similar incidents in the future. Our goal is to provide a seamless and comfortable experience for all guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future s... read more
Room was very dirty, had to go to lobby to get extra linens because there was not enough in room, no toilet paper, shower was dirty with hair, lock on door was broken.
Business response:
Dear Jake, Thank you for your feedback! We sincerely apologize for the cleanliness issues you experienced during your stay, including the lack of linens and toilet paper. Your comments regarding the shower and door lock are concerning, and we are addressing these matters with our housekeeping and maintenance teams. We appreciate your insights as they help us improve. We hope you will consider giving us another chance in the future to provide a much better experience. Sincerely,Hotel Management
Not good. I had booked a King Size bed and got a Double and was told they had no more rooms and I could take it or leave it. The room smelt of Smoke even though it was a non Smoking room. A patron was throwing up all over the place beside the Elevators on our way up to our room.
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the mix-up with your room reservation and the unpleasant odors you encountered. This is not the experience we aim to provide, and we take your concerns very seriously. We will address the issues regarding room availability and cleanliness with our team to ensure improvements. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a much better stay in the future.Sincerely,Hotel Management
The hotel was overpriced for what it offered. There were vending machines in the lobby. The fitness center looked like it was never cleaned. The hallways & rooms smelled.
Business response:
Dear Thomas, Thank you for your feedback. We apologize for your disappointment regarding the value of your stay and the cleanliness issues you encountered in the fitness center, hallways, and rooms. Your experience does not reflect our standards, and we take your concerns seriously. We will address these matters with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
This property was very uncomfortable. The first room had a broken toilet and when I went to move rooms, the front desk staff made a racist comment about the cleaning crew not reporting the issue because they were “foreigners”. The second room was very sparsely furnished and echoed. The dresser drawers were all broken and would not close. During the day, the cleaning crew played a very loud radio that echoed through the hall into my room. I will never stay here again and highly advise against it for anyone else.
Business response:
Dear Lynn, Thank you for bringing your concerns to our attention. We sincerely apologize for the discomfort and negative experiences you encountered during your stay. Such comments and issues with room conditions are unacceptable and not reflective of our values. We take your feedback seriously and will address these matters with our team to ensure improvements. We appreciate your honesty and hope you might reconsider staying with us in the future for a much better experience.Sincerely,Hotel Management
No dishes or coffee pot or silverware. Toilet didn’t flush. No amenities. Would never stay there again
Business response:
Dear Gloria, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Business response:
Thank you for the feedback.
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.