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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse than it was. Would no longer suggest. I used to use this place when it was a Hyatt. They remodeled to remove the really nice hot breakfast. They changed the rooms to allow for small fridges and a small electric cooktop. The problem with those changes is that they didn't provide anyone with pans, cups, plates or silverware to use these things. Also, there was a bit of a funky smell throughout. Also there were large families that had a grill out back and were partying until 4am. Honestly, I love the pool, but otherwise w... read more
Business response:
Dear Justin, Thank you for choosing us again and for sharing your comments about the pool. However, it is very understandable that the mentioned events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the sea... read more
Business response:
"Thank you for taking the time to write a review. We greatly appreciate your feedback, as it helps us improve and better train our staff."
Business response:
Thank you for letting us know! We strive to continuously improve our guest experience based on your feedback
VERY limited breakfast; pre-packaged hard boiled eggs, granola bars, oatmeal, coffee, yogurt. Literally that's it. Only one operational elevator which was very slow; average wait time 3-5 minutes. Staff was never at front desk. Ran out of towels/soap after first night with no room service. We ended up taking pool towels to use in room. Rooms/pool area were visibly unkempt; dirt/hair on floor, dirty shower curtain. Surrounding area seemed a little sketchy and not very safe. Rooms were very warm and with AC on, only able to ge... read more
Business response:
Dear carissa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel... read more
Only one elevator worked, and the second elevator was very very slow will not be staying at your place next month
Business response:
Dear Dale, Thank you for choosing us and for posting your comments. We apologize for the inconvenience you experienced with the elevators during your stay. We understand how frustrating it can be when amenities don’t meet your expectations, and we regret any impact this had on your visit. Please be assured that we will work to address these issues and enhance our service. We appreciate your feedback as it helps us improve. We hope you will reconsider staying with us in the future and give us an opportunity to offer a more sa... read more
Business response:
Thank you for letting us know! We strive to continuously improve our guest experience based on your feedback
This place has gone downhill greatly since switching from a Hyatt to extended stay. Many things are broken and they still use the room. We had a non functioning toilet, had to use the lobby bathroom for a day before being moved. Staff wise some were very nice others not so much.
Business response:
Dear Rebecca, We apologize for the inconvenience you experienced during your stay. Your feedback about the maintenance issues and varied staff interactions is concerning and not reflective of our usual standards. We strive to provide a comfortable and enjoyable stay for all our guests. Rest assured, your comments will be addressed with our team to ensure improvements are made. We appreciate your patience and hope you will consider giving us another chance to provide you with a more pleasant experience.Sincerely,Hotel Managem... read more
This property felt unsafe to me. There were people hanging out drinking, smoking, and playing music in the parking lot all night. My toilet overflowed. I was moved to room that was supposedly cleaned. There were ashes and whiskers remaining in the sink. The breakfast was sludge, coffee, and a lot of hard boiled eggs. I would absolutely not recommend staying at this property.
Business response:
Dear Laura, Thank you for sharing your remarks about our hotel. Our aim is to provide the best possible service and accommodation to all guests entering our door. However, we are sorry for the issues that did not meet your taste. We will share your comments with the respective team for further improvement. Considering this a rare incident, we look forward to welcoming you again on your trip to improve your hotel experience.Sincerely,Hotel Management
We’re hanging out drinking and smoking and playing music in the parking lot. It felt very unsafe. Do not stay here. My toilet overflowed. When my room had to be moved, the front desk was aware of the problem with the toilet, but had to stay there anyway. Disgusting hotel.
Business response:
Dear Laura, Our prime motto is to serve our guests with the best hotel experience. However, we want to extend our apologies for not providing you with a perfect hotel stay. We completely understand your frustration and the inconvenience this caused you when you noticed the room was not meeting your expectations. In response to your review, we will discuss and address it with the relevant team to review so that it is not repeated. The hotel never promotes illegal activities in and around the hotel. We hope you will reconsider... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.