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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for letting us know! We strive to continuously improve our guest experience based on your feedback
There were toenails and hair clippings in the room and I was told I would need to sweep it up myself
Business response:
Dear Erin, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return... read more
Never Again! Property has really changed since our first stay in 2020. WOW! Often only one of the two elevators were in working order; the pool was “to be inspected” and closed to guests until our final night; the halls were not air conditioned; the entire property smelled terrible; and the rooms were utterly filthy! Never again!
Business response:
Dear Stephen, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience. Please never hesitate to connect. Please give us another chance to provide our usual service, which you are aware of already. Thank you again, and we wish you all the best.Sincerely,Hotel M... read more
Trash
Business response:
Dear A-Jay, We sincerely apologize for the inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we regret that we did not meet your expectations. Your feedback has been shared with our housekeeping team to address this issue promptly. We appreciate your input and hope to provide a more pleasant experience for you in the future. Thank you for bringing this to our attention. We look forward to the opportunity to better serve you.Sincerely,Hotel Management
Very bad service dertty room bad breakfast
Business response:
Dear Maher, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Business response:
Thank you for letting us know! We strive to continuously improve our guest experience based on your feedback
Fraud Lying Front Desk On Overbook The hotel was overbooked and we didnt even get to check in!! I asked for a refund from Hotels.com, so they called the hotel to verify. The hotel lied and said we were didnt show up! My electricity was out from severe storm damage in my area. It was 90 degrees and I had no power for 2 days. Why in earth would I be a no show!!! I did show, and they were full!!
Business response:
Dear Daniel, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of not being able to stay is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.... read more
At the moment when I never get to anyone in front desk, when my room is handed over to me the bathroom with a lot of moldy the sheets with stains and the floor with crumbs and there is no talk of the smell. Breakfast cannot be called breakfast.
Business response:
Dear Melannie,We regret the problems you suffered during the visit to our hotel. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please allow us another time t... read more
Courteous staff and room was clean. Advertised to have a pool and it was closed. Very disappointed kids! One of the two elevators was not inuse making for longer waits to get to the upper floors. Overall it was okay.
Business response:
Dear Michael, Thank you for being our guest. It is nice that you were here with your kids and liked the clean room and the courteous staff. However, we are sorry for your disappointment with the non-operational pool. We understand the kid's desire to enjoy their vacations with the pool experience. Our front desk team can help you with other activities in and around our hotel. Also, we regret the problems caused by the unexpected elevator breakdown. Our technical team is already at work to fix it. Please return and stay with ... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.