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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here. Rooms are a piece of junk. Filthy rooms. Dirty bed sheets. Dirty and unhygienic washrooms. Basin and bath tub were clogged. Smelly corridors. Nothing like the pictures.
Business response:
Dear Sayeeda, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns about the comfort and condition of the room, which are of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you ... read more
Blood on the walls make up stains on pillows toilet paper and unknown brown stuff on floor next to full human fingernail
Business response:
Dear Michael, Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit and allow us to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
The property claimed to be smoke free. The room we were in smelled of cigarette smoke throughout. The hallways reeked of curry. Floors of the main floor and lobby were dirty and filled of debris.
Business response:
Dear Troy, Thank you for being our guest. We are sorry about the cleanliness issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we apologize for the discomfort caused. We are committed to maintaining a clean and pleasant environment for all our guests and will ensure that our housekeeping team addresses your concerns to improve overall cleanliness. Smoking is never allowed on our hotel premises. Our front desk team is always available to assist you. Please ... read more
This was the worst hotel stay I've ever had. They have guests that are staying for an extended period due to issues with their primary residence and they treat the hotel like a frat house. People slam doors and yell down the hall to each other all hours of the night. There is trash and laundry just placed in the hall instead of some kind of common gathering area.There are a ton of dogs present and they don't control the barking. There was dog poop in the stairwell that I reported to the staff and no one cleaned it for 2 days... read more
Business response:
Dear JESSE, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this.Sincerely,Hotel Management
Bad beds hurt my back when I woke up
Business response:
Dear Mathew, Thank you for being our guest. Although you had a pleasant time here but, we are sorry for the inconvenience caused with the comforts of the bed in your room. Your comments are noted, and we have already escalated your feedback to our housekeeping team for resolution. Our front desk team is always here to help you. Considering this a rare incident, please consider giving us another chance to provide you with a much better experience in the future.Sincerely,Hotel Management
We got in after 4pm and the room that we were getting, she said hadn’t been fixed yet. We were given room 412. That door was jammed shut! We couldn’t get in it. We were given room 517 after asking for one not near the elevator, it was across from the elevator. The seating area was in disarray, I had to put all the furniture away. The “kitchen” had NOTHING! We got a kitchen for the convenience of having a toddler. We had to go to the store to get paper towels, plates, soap, essentials. Things we were not prepared to spend mon... read more
Business response:
Dear Erin, Thank you for sharing your experience with us. We are sorry about the challenges you encountered during your stay. We are committed to providing our guests with a comfortable and clean environment, and we deeply regret that we fell short of that during your visit. The issues you encountered with the rooms are shared with our housekeeping and maintenance teams to ensure they are promptly resolved. Your feedback is invaluable, and we welcome the chance to give you a much more comfortable and enjoyable stay.Sincerely... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,151 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.