Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Robert 

on Expedia

4 years ago

Very Disappointed I have not been to this Hyatt in about 18mts because of the virus. Shocked at how much it has gone down hill. This was my go to place in the Pittsburgh area but not anymore. Most of the breakfast is gone ( and they had such good breakfasts) replaced by cold food in a plastic bag. I was told they were very short staffed. OK but it should be noted on the website that the breakfast is cold packaged food. I don't feel it is ok to use the excuse of being short staffed to cover the dirty conditions. The public ar... read more

HEATHER 

on Expedia

4 years ago

Staff was unfriendly, facility was old and dated. A.C. unit was extremely loud . 

James 

on Expedia

4 years ago

Less than I would expect Couldn’t get a warm shower. Was either hot or scorching. Very dim lighting overall in the suite. Couldn’t get a healthy breakfast. All sugar and carbs except for a tiny bit of egg in biscuit sandwiches that you had to microwave yourself. (No meat.) No fruit at all except syrup filled fruit cups. Other than that it was fine. Fitness room was fine. Good space in room. 

Anonymous 

on Expedia

4 years ago

Avoid at all cost Horrible experience Service - I booked room with 2 Beds (having a grown up kid), I was given a Handicapped room with 1 Bed and the lady at reception rudely communicated that this is what we have (if you don't have it than better don't book them) Cleanliness - Horrible, elevator carpets were so dirty, hotel felt like you are entering 1990s ... bathroom totally outdated Breakfast - average, nothing much I have stayed at many Hyatt's and this was the worst (hands down) 

Andrew 

on Expedia

4 years ago

Not so clean, but a big pool There were beer cans all around the third and first floors like an Easter egg hunt. They were there the entire time we stayed. When we opened the pull out couch to make up the kids bed we were greeted with dirty bedding from previous room occupants. The room was very musty and the carpet was only spot vacuumed. The pool was very big and the kids were thrilled with it. 

Anonymous 

on Expedia

4 years ago

Booked king room and was given “accessible” room with sink next to bed. No towels for bathing only multiple floor mats. No shampoo. Treated like second rate guest for booking with third party. 

Anonymous 

on Expedia

4 years ago

Room was available early but to check in at 1:00 instead of 3:00 they wanted to charge us an extra $30. We got there at 3:00 and waited at the counter. Staff were visible but we had to stand for 10 minutes to be acknowledged. Cheerio crumbs in the lobby as soon as you walk in. Phone in room did not work. They knew we had 5 people staying in the room but we had to ask for and go downstairs to pick up linens. 

Anonymous 

on Expedia

4 years ago

Hotel was nice , pool was closed for cleaning for 4 days, Over booked room, couple tried getting into our room around 930 pm.