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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your feedback, Charity. It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
So this is another hotel I'll never stay in again. Website says restaurant but they mean snack bar. Room was horrible, from the offset tv to the tiny bathroom to no shower pressure. The room I had should be reserved for egotistical people with mirrors everywhere. When you look like me that's not what you want to see after you squeeze your way out of the bathroom
Business response:
Thank you for the feedback, dean. We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our amenities and accommodations with our team moving forward. We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.
Not So Good
Business response:
We appreciate the feedback, Sarma. We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
Booked a king size bed and got a room with 2 doubles. Went to front desk attendant who said that's what it came through as on expedia and was unwilling to see to view my email confirmation showing king size was booked. Then advised that they were booked for the night and nothing he could do. Later that night heard someone ask to be changed to a different room/floor and he accommodated them. The server was not friendly and the rooms were outdated and not clean for the price we paid.
Business response:
We appreciate the feedback, Annin. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
Elevator and toilet didn’t work! Room was not cleaned up .Airconditioner was very noisy, as well as outside noise.
Business response:
Thank you for sharing your feedback with us, Nancy. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
The hotel was dirty, the room was not clean. There were not enough linens & towels for the 4 guests in our room, when I asked for the proper amount a was handed a trash bag full of linens to carry up to my room- I wasn't requesting extra, I was asking for what was due for 4 guests. The older man at the front desk was rude. We actually ened up leaving a night early just so we didn’t have to spend another night there.
Business response:
We appreciate your feedback, Katie. It's unfortunate to know that your time with us was anything less than ideal. We're disheartened that our amenities and services offered caused such challenges and inconvenience for you. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
Booked at 2 double bedroom and got there and was told they didn’t have any available
Business response:
We appreciate the feedback, Terrence. It's unfortunate your time with us was less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service. Your feedback regarding our check-in system is much appreciated. We do hope you give us another opportunity to share a more positive experience with you soon.
Disappointed There was a spider in the bath tub?? The breakfast was very limited and pool has very few towels.. Only one elevator was working..
Business response:
We appreciate you taking the time to share your feedback, Subhasit. It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our cleanliness and elevators caused such challenges and inconvenience for you. We also regret that our breakfast selection was less than ideal. We'll be sure to discuss your concerns moving forward. We hope to host you again soon for a more positive experience.
Worn out hotel The shower was the dealbreaker. Moldy because the water didn’t run off. Plus the hotel was in general worn out.
Business response:
We appreciate you taking the time to share your concerns with us, Patrick. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.