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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The phone and the light attached to side of bed was not operating. When informed staff they did not have it fixed and we were there 4 nights. I was told at check out since I went through a 3rd party for reservations they could not do anything to compensate us. I stated it was unfair and staff Michelle agreed and stated she will have the manager John call me. I have not recieved a call. This was very disappointing and bias. I will definitely not stay here again.
Business response:
We appreciate the feedback, Patricia. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our service and accommodations didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
Business response:
Theresa, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
Only one functional elevator for a 6 floor building. Then that one was slow, jumpy and had to be constantly reset. It was hot on the 6th floor and air conditioning was not fully cooling the room. Bed sheets were thin and ripping. Met by a very unfriendly desk associate upon check in.
Business response:
We appreciate the feedback, Kelly. It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future. We do hope you allow us the opportunity to share a more positive experience with you soon.
The hotel would not honor the type of room I reserved and paid for. The room smelled and the air conditioning was subpar. One of the two elevators was out of order ( and was out order for at least a week, since we also encountered this last week), leading to crowded elevators and long waits to get up and down to our room. The breakfast buffet ran out of certain items and were not refilled. The staff was indifferent. This was a terrible hotel for the price.
Business response:
We appreciate the feedback, Kathleen. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.
Monitor your credit card Shortly after the room charged to our credit card, three additional fraudulent charges appeared on my card, suggesting a breach in the hotel’s system.
Business response:
We appreciate your feedback, Theresa. We regret that your time with us didn't meet your expectations. We can assure you that there was no compromise of card security from our hotel, and we have not received any complaints from our guests. We follow multiple levels of PCI compliance to ensure the security of our guests. We do hope you allow us the opportunity to share a more positive experience with you soon.
Business response:
Thanks for the feedback, Richard. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.
Hair in the bathtub from previous person...no.paper no pen...beds were mushy...smelled like cigarette smoke..we were very unhappy..
Business response:
We appreciate the feedback, Concetta. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
After talking to the desk about noise in the hallway nothing was done.
Business response:
We appreciate you taking the time to share your feedback, Freddy. It's unfortunate your time with us was less than ideal. We're disappointed you had such challenges with the sound insulation in our rooms. The satisfaction of our guests is important to us so we'll be sure to discuss your feedback moving forward. We hope for the chance to host you again soon so we can share a more positive experience with you.
I didn’t even stay because the room was so dirty. It smelled and was on the ground floor across from the employee office. The man at the desk was not helpful.
Business response:
We appreciate the feedback, Michelle. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.