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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I enter the room, the towers were still wet
Business response:
I apologize that the towels were still wet when you entered the room. We try our best to make sure they are dry before guests arrive, but sometimes they may still be wet from the cleaning process. If you have any further issues with the towels, please let us know so we can rectify the situation. Thank you for your feedback.
Booked room with 2 double beds and pull out sofa. Was given king bed and pull out sofa saying the booking through expedia is only a suggestion to what i wanted and does not guarantee what i selected.
Poor customer service Someone hacked my account and placed a booking in my name. I didn’t authorize nor place the booking however they were not willing to listen or help me with the refund of the booking.
Staff
Business response:
We appreciate the feedback, Sheeba. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
Hotel showing its age; second sink in room leaked; trash left in hall by other rooms left untouched for two Days. Front desk Staff friendly and helpful.
Business response:
Thank you for sharing your feedback with us, Don. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
Well it’s started with getting keys to a room that was already occupied! And when we went to get a new room the kid said it must have been the previous worker’s fault for double booking the room. The AC in our new room sounded like a jet plane and the toilet was constantly filling all night! When we brought this to the guys attention this morning he completely ignored us! Guys name was Mr Lynch! Would not recommend this Hyatt Place to anyone….
Elevators were dirty and smelly, the Sofabed was so uncomfortable and no bedsheets included, had to request one in the middle of the night. Closet door was broken. Pool was not clean the floor was full of pieces of broken concrete and some garbage inside the pool and dirty water. This hotel needs major renovations.
Business response:
Thank you for taking the time to share your feedback, Nayyar. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our cleanliness and accommodations didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.