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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was nice and clean. Staff was friendly. Area around the hotel was filthy. There was garbage stacked up all around the dumpster area and all over the ground. There’s no way they don’t have rats. Homeless people walking around at all hours looking into cars. Homeless people living in their cars in the parking lot.
Business response:
Dear Gregory,Thank you for sharing your feedback. We're glad to hear that your room was clean and that you had a positive experience with our staff. However, we apologize for the condition of the area surrounding the hotel and the concerns you raised. We do not take these concerns lightly, especially with the cleanliness and we will address this matter appropriately. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
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Business response:
Dear Nicole, We regret that your experience did not meet expectations. Guest satisfaction is our priority, and we appreciate you bringing your concerns to our attention. If there are specific areas where we can improve, we would love the opportunity to address them. Your input helps us enhance our services for future stays. We value your business and hope to have the chance to welcome you back for a better experience.Sincerely,Hotel Management
Very disappointing stay! I was very disappointed with this hotel for our trip. For what we paid I expected a lot more. Check in was fine but did find it strange that they wanted to scan my wife’s drivers license too. We’ve stayed at a number of hotels and have never had that happen before. The room was fairly clean, but there was only one nightstand next to bed. There was only one light next to the bed, so my wife could not plug in any electronics on her side. The one light that we did have had an area where there used to be... read more
Business response:
Dear Philip,We apologize that your stay did not meet your expectations. We understand how important every detail is when traveling. Our check-in procedures, including ID verification, are in place for guest security, but we recognize they may have felt unexpected. While it's good to know the room was clean, we regret that the design and comfort of the bed and pillows did not meet your needs. As for breakfast, we aim to provide a quick, convenient option, and we're sorry it did not align with your expectations. Your feedback ... read more
The front desk manager was rude to start off, super unfriendly. She let us know if we would like cookware or cooking utensils to let her know and she would "WASH SOME UP". And we wouldn't be able to ask for a strainer because those get stolen. So many questions. We stayed her so that we had a kitchen to cook, of course I did not ask for dishes. They also do not have breakfast available unless you want a hard boiled egg. BARF! The rooms were clean but the entire place was sketchy you do not walk around alone day or night at t... read more
Business response:
Dear Ashley, We apologize for the poor experience you had with the front desk manager, as this does not reflect the level of service we aim to provide. Your concerns about the kitchen amenities, safety, and breakfast are noted, and we are addressing them with the team to ensure improvements. We truly appreciate your input and hope you’ll consider giving us another chance to provide you with a more comfortable stay.Sincerely,Hotel Management
Many homeless around the property. You have to ask for your mugs, plates, and silverware since the other Extended Stay has it in the room.
Business response:
Dear Quy, We sincerely apologize for any inconvenience caused during your stay, including concerns about the local area and the availability of amenities. Please know we are working to improve these aspects and ensure a more comfortable experience for our guests. We value your feedback and will consider your comments as we strive to enhance our services. We look forward to welcoming you back in the future.Sincerely,Hotel Management
1st room smelled like smokers. The 2nd room was falling apart, cupboards and drawers wouldn’t close. The bed was harder than a rock. All the restaurants were boarded up. No convenience stores for several miles. It’s not like they advertise. It’s an area you don’t want to stay at. I left and went to a different hotel.
Business response:
Dear Daren, We sincerely apologize for the inconvenience you experienced during your stay. We understand your concerns regarding the room conditions, restaurant closures, and the surrounding area, and we take your comments seriously. Our team is committed to improving the guest experience and ensuring that such issues are addressed. We would love the opportunity to host you again and provide a more comfortable stay. Sincerely,Hotel Management
Not a convenient location if you don't have a car. Not close to Max or dining options other than Burger King.
Business response:
Dear Paul, We understand that our location may not be the most convenient for those without a car. While dining options are somewhat limited nearby, we strive to provide a comfortable stay for all guests. We appreciate your perspective and will continue looking for ways to enhance the guest experience. We appreciate your input and hope for another chance to serve you better at Extended Stay America.Sincerely,Hotel Management
Terrible service, worker was sleeping and zero help.
Business response:
Dear Jose, We sincerely apologize for the experience you had during your stay. Providing excellent service is a top priority, and we deeply regret that we did not meet your expectations. Rest assured, we will address the situation with our team to ensure that this does not happen again. Your feedback is valuable to us, and we hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
The walls are thin. People screaming and hollering at all hours of the night. Lots of homeless in the area but security is constantly patrolling. The gal that checked me in was super nice.
Business response:
Dear Camille, While we are pleased you had a positive check-in experience, we are disappointed to read about the noise disturbances you experienced and are sorry you were not able to have a restful night. We regret the inconvenience caused. Also, please know that for future visits, our front desk is always available to help make the most of your stay.We value your feedback and look forward to making your next stay comfortable in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.