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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Receptionist needs more people training.
Business response:
Dear Edward, Thank you for your feedback regarding our receptionist. We apologize for any inconvenience caused during your interaction. We take guest service seriously and are committed to continuous improvement. Rest assured, we will address this with our team to ensure all staff members are providing exceptional service. Your input is valuable to us as we strive to enhance our guest experience. We appreciate your patronage and hope to welcome you back soon.Sincerely,Hotel Management
2 Hotel was ok clean staff wasn't that friendly asked for just 1 extra towel for the money i paid for the night while my house hardwoods we're getting stained.got a flat out no if a hotel cant provide a towel that seems like a problem, could been a little more friendly and more convenient but room and sheets were clean other then a stain on the mattress maybe they keep up on cleaning the linens and not towels not sure...if your gonna pay the money theres other hotels in the area that are 10 times better.
Business response:
Dear Damion, Thank you for taking the time to provide feedback about your stay. We aim to provide excellent service, and we regret that our staff's response to your request fell short of your expectations. We will share your feedback and ensure we deliver the best hospitality that meets our high standards. Your input regarding cleanliness is appreciated, and we will continue to strive for consistency. We hope to have the opportunity to welcome you back and provide a more satisfactory experience in the future. Thank you for s... read more
Wasn’t impressed. TV did not work. Breakfast grab and go was a joke.
Business response:
Dear Sandra, We apologize for the inconvenience you experienced during your stay. It's disappointing that the TV was not working and the breakfast options did not meet your expectations. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. We hope to welcome you back and provide you with a more enjoyable stay. Thank you for sharing your concerns with us.Sincerely,Hotel Management
Thumbs down This hotel has no coffee maker. The coffee bar downstairs is minimal with no regular creamer or milk and there is no breakfast. They offer only half an hour late check out which was not adequate at all. There was noise and lots of foot traffic in hallways throughout night. Those are our basic needs for travel so our stay was unpleasant.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportu... read more
Horrible night ! . Our first night was really a disaster. The noise in the hallway throughout the night including the fire dept being there for hours to control a cell phone fire. We did not sleep the entire night. We had to extend our stay and the second n ight was better. I asked that the first night be fully comp due to these outrageous circumstances. Also, when the fire dept made all that noise, our wine bottle fell off the end table due to the jolt of the noise causing wine to spill everywhere. The food in the morning w... read more
Business response:
Dear David, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We hope to provide you with a ... read more
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.