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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was disgusting. We found belongings from another guest. My husband moved the chair so I can use the mirror while getting ready and there was food crumbs, dirt, and items under the seat. The couch had a rip on it. Definitely not worth the price. Floor around the kitchen area wasn’t properly cleaned. Front staff was nice but the cleaning was not up to par.
Business response:
Dear Lymari, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you... read more
I’m glad that I and my friend only stayed there for one night. It was a bad experience. First, we got a room that is not even cleaned. There was trash on the
Business response:
Dear JINGYING, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Primero, dijeron que habia desayuno y eso no fue cierto, solo habia cafe y si se terminaba no hacian el refill. Le pedi sobre de chocolate a la recepcionista y por poco casi me boto y me grito, la misma señora me hizo el check out y parecia estar molesta, nunca nos han hecho sentir tan mal en un hotel, ni aqui , ni en otros destinos de otros paises, no lo recomiendo y no deberian trabajar con este hotel
Business response:
Dear Alina, We regret any dissatisfaction you experienced during your stay. Your feedback is valuable, and we apologize for any inconvenience. We'll address the concerns raised to enhance our services. We aim to provide a positive experience, and we appreciate your input. If you reconsider staying with us, we're committed to making your next experience more enjoyable. Thank you for sharing your thoughts.Sincerely,Hotel Management
Nope. Not again. Won't be returning. Stay away.
Business response:
Dear Robert, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so w... read more
The smell in the room was VILE. The room should not have even been considered for guest use in the condition it was. To have a booking for 6 weeks and given a room in that state was very poor customer care.
Business response:
Dear Kristine, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we apologize for not meeting these expectations and sincerely regret disappointing you. We will address this with our housekeeping department to ensure this does not happen again. We appreciate your feedback as it helps us improve our services. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve... read more
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,124 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.