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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring your own shampoo. My husband went to charge his phone using a c-cord plugged into the lamp base and it turned out that the light had to be on in order for the phone to charge. We were about to go to sleep and didn't want the light on, so he attempted to unscrew the bulb and a shower of sparks flew out. Yikes. We reported it to the front desk. There is no coffee maker in the room. You have to ask for shampoo at the front desk if you want it. So of course there is no conditioner or lotion. It was an okay place and that's... read more
Business response:
Dear Mary,Thank you for sharing your experience. It’s concerning to hear about the issue with the lamp, and it’s good that it was reported promptly to the front desk for attention. Your feedback about room amenities, including the availability of shampoo and coffee makers, is appreciated and will be reviewed to enhance guest satisfaction. We hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
This is the 3rd time we’ve stayed here and always enjoyable and friendly staff.
Great Value It was amazing. The bed was so comfortable. They gave a lot of pillows. It was very clean. Was like a little studio apartment and they supply everything plates pots and pans toaster whatever you need.!!!
Business response:
Thank you, Suzette, for your wonderful review! We are thrilled you enjoyed the comfort and convenience of your stay at Extended Stay America. It’s great to hear the setup felt like a cozy studio apartment. We look forward to welcoming you back for another amazing experience!Sincerely,Hotel Management
Staff was good. Room cleanliness was horrible. Elevators were out of orders during my entire 2 night stay.
Business response:
Dear Guest, Thank you for your feedback. We are pleased to hear that our staff met your expectations. We sincerely apologize for the cleanliness issues you encountered, and we understand the inconvenience of the elevator being out of order. Your comments are important to us, and we will use them to improve the overall guest experience moving forward.Sincerely,Hotel Management
Check in was easy and fast. the room was good size but the bed has a very thin cheap queen mattress. The elevator broke down during our stay which is very inconvenient in a 4 story hotel. There were also several ICE vehicles parked in the EV charging spaces when there were plenty of regular spaces available.
Business response:
Dear Michael, We're pleased to hear that your check-in was efficient and the room size met your expectations. However, we apologize for the inconvenience caused by the elevator issue and the improper use of EV parking spaces. Your comments are valuable, and we will address these matters to improve future experiences. We hope to welcome you back soon for a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4.5 star rating with 504 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.