Extended Stay America Premier Suites - San Diego - San Marcos

Business response:

Dear Guest, Great service and a convenient morning selection can really make a stay more enjoyable, so we’re happy to hear those details stood out to you. It’s also wonderful to know you found your accommodations well-maintained and welcoming throughout your visit. Our team works hard to create a comfortable experience for every guest, and your kind comments are truly appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back again soon for another pleasant stay. Sincerely, Hotel Man... read more

Business response:

Dear Guest, A good value and a clean environment are exactly what we aim to provide. We’re glad those aspects stood out during your visit. At the same time, we’re sorry for the inconvenience you experienced with the bed setup and the availability of toiletries, as this is not the seamless stay we intend to offer. Your feedback is appreciated and will be shared with our team. Thank you for choosing Extended Stay America, and we hope to welcome you back for an even smoother experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We aim to provide a comfortable and efficient stay for all guests, and we regret that the overall experience did not meet expectations. As an extended property, our accommodations are designed with essential features, and certain amenities are available upon request. This setup is designed to offer flexibility, though it can feel inconvenient if not clearly communicated. Your comments will be shared with our team so we can focus on improvement. We hope the remainder of your stay was enjoyable, and we look forward... read more

Business response:

Dear Guest, Thank you for choosing the Extended Stay America for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities, particularly the parking facility, were perfect for your needs. We appreciate you highlighting all the amenities we offer on-site. Thank you once more, and we hope you will make us your home the next time you are in this area. Sincerely, Hotel Management 

Business response:

Dear Guest, Clean accommodations are exactly what we aim to provide. We’re delighted to know your experience was convenient and comfortable. At Extended Stay America, our team works hard to ensure every stay feels seamless and welcoming. Your kind feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to hosting you again soon for another pleasant visit. Sincerely, Hotel Management