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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and safe. No zombies walking around. Staff was awsome. Would stay again if in the area.
Business response:
Dear Guest, Please accept our gratitude for taking the time to review your stay at Extended Stay America. Great to hear you felt comfortable and secure during your visit, and that our team made a strong impression with their service. We’re especially glad the overall environment helped you relax and enjoy your time here. Your kind words mean a lot, and we’re happy you would consider returning in the future. Sincerely, Hotel Management
Overall, the hotel was not horrible, but it definitely wasn't great either. The room itself was very clean, and everything was in good working order, albeit very cheap. The beds are literally mattresses on metal frames with a fake little headboard, and because the floor is wood, the beds move very easily. Speaking of the "wood" floors, this causes the sounds above/below to amplify, so footsteps overhead kept us up all night for one of our nights. The hallways looked like they hadn't been vacuumed in weeks, and the "breakfast... read more
Business response:
Dear Guest, Thank you for noting the cleanliness of your room and sharing your detailed feedback. While we’re pleased that aspect met your expectations, we sincerely regret that other elements of your stay fell short. Your comments regarding noise concerns and overall presentation have been taken seriously and will be shared with our team for improvement. We truly value your perspective and apologize for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with a more satisfying ex... read more
There was plenty of parking. The room had tiny little gnats. The sheets on one of the beds didn’t look clean. We hardly saw staff - had to call the front desk multiple times to get someone to answer. We’d go down to the desk, but there was no one there. We reserved a room for 4 people - received 1 wash cloth and told there were no more.
Business response:
Dear Guest, We are pleased that our parking availability was convenient during your stay. However, we sincerely apologize for the concerns you encountered with room conditions, responsiveness, and the availability of essential items. This is not the level of service we strive to provide, and your comments have been shared with the appropriate teams for review and improvement. We truly value your input as it helps us enhance the guest experience. We hope to have the opportunity to welcome you back for a more comfortable and s... read more
No you can’t use our WiFi if you have checked out. Do you really want a friendly review?
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4 star rating with 1,228 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.