Extended Stay America Premier Suites - San Diego - San Marcos

Business response:

Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issue you experienced during your stay. This is certainly not the standard we strive to uphold. Please know that your comments have been shared with our housekeeping team to prevent this from happening again. We appreciate your understanding and hope you will consider staying with us in the future for a much-improved experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We appreciate your understanding given the high demand during the busy graduation weekend. We regret that your stay did not fully meet your expectations and apologize for any shortcomings you encountered. Your feedback is valuable as we continually work to enhance our services and accommodations. We hope you will consider giving us another opportunity to provide a more enjoyable and comfortable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that your stay was comfortable and that our team left a positive impression. We regret any inconvenience caused during your visit and truly value your thoughts on what could enhance future stays. Your feedback helps us improve, and we hope to welcome you back soon for a more enjoyable and seamless experience. Sincerely, Hotel Management