Extended Stay America Premier Suites - San Jose - Airport

Business response:

Dear Beatriz, Thank you for your positive feedback about your experience at Extended Stay America. We are delighted you enjoyed our spacious and clean rooms. Your comments are valuable to us, and we'll address the tub issue to ensure a perfect stay next time. We look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for sharing your positive feedback regarding our staff. We are pleased you had a pleasant experience with our team during your stay. Providing excellent customer service is our top priority, and we appreciate your recognition of our efforts. We hope to welcome you back in the future for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Ivana, We are thrilled you found your room at Extended Stay America spacious and clean! Providing comfortable and tidy accommodations is our priority, and we are delighted that you enjoyed your stay with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back soon for another wonderful experience!Sincerely,Hotel Management 

Business response:

Dear Hugo, We appreciate your feedback regarding your recent stay with us. While we are glad to hear that your experience wasn't negative overall, we are sorry to learn that aspects needed more attention. Our goal is to provide exceptional stays for all our guests consistently, and we regret if we fell short of this during your visit.Your comments are invaluable, and we will use them to enhance our services. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for an improved experienc... read more