This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I bought groceries and was told they had no cooking utensils.
Business response:
Dear John, One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you providing us with your feedback as we continually work to improve our guest experience. We hope to welcome you back to our hotel when you return t... read more
The one thing I didn't like was the fact that they bathtub faucet came off and I was unable to shower. There are some repairs that need to be done at this location.
Business response:
Dear Sandra, Thank you for taking the time to review our hotel. We hope you will accept our apologies for the inconvenience caused by the bathtub, and we are glad you alerted us so we could make the necessary repairs. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to... read more
Overbooked. Turned me away. Don’t trust a sane day booking here.
Business response:
Dear David, We are sorry for the issues you experienced with your reservation. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return, and we will provide you with a wonderful experience.Sincerely,Hotel Management
This is my favorite hotel. Having a kitchen with a stove, full size refrigerator, a living room AND a bedroom with nice size bed and a large bathroom! It's like a home. They created a private space in which you can live. Even if you have children.
Business response:
Dear Michele, having you as our guest at Extended Stay America was a pleasure. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management
More breakfast options
Business response:
Dear Julie, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed most of your stay with us, and we are sorry for your disappointment with our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you ... read more
Not worth the price Our power at home was out and we were going out of town the next day, so I chose this property nearl my husband's job. The person who checked us in told me that the one and only luggage cart was somewhere and she didn't know where. I walk with the aide of a cane, but she assigned a room on the 4th floor as far away from the elevator as possible. Despite the fact that this is a long term hotel, they were completely out of most of the items that should be in each suite, ie:dishes, pots and pans.
Business response:
Dear Guest, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Man... read more
Non ci siamo sentiti a nostro agio
Business response:
Dear Claudio, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Front desk staff at checking in was rude and very unwelcoming
Business response:
Dear Heather, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,740 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.