Extended Stay America Premier Suites - San Jose - Airport

Business response:

Cristina, thank you for staying at Extended Stay America. We were delighted to learn how much you enjoyed your guest room and that you slept well during your visit. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Thank you again. Sincerely, Hotel Management 

Business response:

Kaira, thank you for taking the time to write a review of Extended Stay America. We are sorry about the maintenance issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincere... read more

Business response:

Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our front desk staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope the rest of your stay would have been pleasant. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Joy, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the issues you encountered in your bathroom and the inconvenience caused. We are also sorry for the problems you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Denise, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. Thank you again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Monica, thank you for choosing Extended Stay America. We are glad you enjoyed your stay and were impressed with our well-appointed accommodations and customer service. Thank you for your recommendation, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Joseph, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management