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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay overnight The room was rather small and I had requested one King bed, the bed was too small for my wife and I to sleep together and we don’t like sleeping apart at all even if the beds are a few feet away. Also, the shower curtain wasn’t long enough to keep water from trenching the floor (hotel’s problem not mine).
Business response:
Dear Robert, thank you for evaluating your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
The room i was in was very comfortable and everything was clean but the walls and ceiling were paper thin. I could hear every step the people above me took, not to mention their wrestling matches or whatever they were doing until 2am. They asked them to quite down but sometimes people just suck. I don’t hold that against the hotel but it is very noisy if people are moving around.
Business response:
Dear Eric, thank you for choosing us for your recent visit. We are glad you were pleased with your room; however, we regret the noise concerns during your stay and its impact on your overall comfort. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our city.Sincerely,Hotel Management
Great staff Room was clean and nice but the best part was at check in. Gina was so efficient and nice, a very pleasant check in.
Business response:
Dear Joan, thank you for choosing Extended Stay America for your accommodations and for sharing your experience with fellow travelers. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Gina; we'll be sure to share your kind words with her and our entire team. Thank you for highlighting our clean suite and service in your review. It was a pleasure hosting you, and we do hope to see you again soon. Sincerely,Hotel Management
Very clean nice hotel at very good value!
This property provides the bare essentials for an extended period of time. We slept but it was uncomfortable especially the pull-out sofa. 3 out 5 staff members that we encountered, you'll need them, were excellent.
Business response:
Russell, thank you for taking the time to post your review. Our main priority is to provide a relaxing time for our guests; therefore, we apologize that you were not completely satisfied with our beds. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the comfortable stay you deserve. Sincerely, Hotel Management
nice room
Business response:
Shogo, thank you for choosing Extended Stay America. We are delighted your stay with us was enjoyable and that you gave us an excellent rating and also loved your spacious suite. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,687 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.