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Extended Stay America Premier Suites - San Jose - Airport
- Hotels
- San Jose, CA
About this business
Location details
55 E. Brokaw Rd., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
House keeping needs to move around more often during the day.
Business response:
Dear John, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management
The easy (and free) parking is a very unusual feature in that part of San Jose. The price is an incredible value. The shower was strange in that there was no way to stop it from spraying water outside the shower into the bathroom itself They reduced costs in a lot of clever ways that did not make my stay any less pleasant. Front Desk staff were extremely helpful and friendly.
Avoid if possible not worth the money they charge! Room was dirty, strewn with dog hair all over so seems housekeeping staff did not do a good job of cleaning once previous occupants checked out.Front desk were helpful though and provided us the extra blankets and utensils when requested.Quality of materials used sub standard with the door handle easily came off when the kid pulled it. Bath tub was dirty as well Breakfast options not good either.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your kind comments about... read more
Hotel room needed an upgrade.
Business response:
Dear Krista, Thank you for choosing Extended Stay America! We appreciate your feedback, as we are constantly striving to improve our services and accommodations. We are discussing your remarks with our team for future enhancements. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.Sincerely,Hotel Management.
Very friendly and helpful staff.
Frequently asked questions about Extended Stay America Premier Suites - San Jose - Airport
How is Extended Stay America Premier Suites - San Jose - Airport rated?
Extended Stay America Premier Suites - San Jose - Airport has a 4.3 star rating with 1,740 reviews.
When is Extended Stay America Premier Suites - San Jose - Airport open?
Extended Stay America Premier Suites - San Jose - Airport is open now. It will close tomorrow at 12:00 a.m.