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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front staff decided to leave with another person and walked outside as we were coming in. We waiting for about 10 minutes. She REAKED of smoke, never apologized when I mentioned how long we waited. She never put a sign up that said no one was there. The refrigerator made loud noises ALL night long (I almost was going to unplug it) I didn't get a good night's rest. Will not be staying here anymore.
Business response:
Dear Heather, Thank you for your stay with us. We strive to deliver exceptional hospitality to each guest, so we apologize that you had such a disappointing experience. We apologize for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Thank you for your feedback. We hope you will give us another opportun... read more
Stained sheets, gross bathroom, no daily upkeeping
Business response:
Dear Adam, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future. Sincerel... read more
Please look at photo, this is the breakfast included
Business response:
Dear Yan, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders. Hence, they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options.Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you our way.Sincerely,Hotel Management
I arrived and was told my room was no longer available. The front desk didn't offer to help at first and just walked away, then came back and did mention she can help call another hotel to ask for availability if I wanted her to call for me. After arriving to the nearby same hotel, it was not the modern style, and older style more expensive cost at that point because of same day late check in. The check in staff was great, but the staff on the following days were not welcoming at all.
Business response:
Dear Jenny, We deeply regret the inconvenience you experienced during your recent stay, especially with the unexpected unavailability of your room upon arrival and the subsequent lack of immediate assistance. It is disappointing that the nearby hotel did not meet your expectations and incurred additional costs. We apologize for any shortcomings in service encountered during your stay, as providing a warm and welcoming experience for all guests is our priority. Your feedback is invaluable, and we will address these concerns i... read more
Almost no staff present and the so-called free breakfast was pathetic
Business response:
Dear Justin, Thank you for your feedback. We apologize for the lack of staff presence and the disappointment with our breakfast offerings. This does not align with the high standards we aim to provide. Your comments will be reviewed with our team to ensure improvements are made in these areas. We appreciate your input and hope you will consider revisiting us for a better stay in the future.Sincerely,Hotel Management
Very poor service attitude, racial discrimination, early check-out, etc.
Business response:
We apologize that you were asked to checkout, but we have zero tolerance for smoking inside the Hotel.Unfortunately, you and your guests smoked heavily in your guest room, which resulted in a penalty and had your stay shortened.
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.