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Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
- Hotels
- Bellevue, WA
About this business
Location details
11400 Main St., Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So much noisy because it's near the highway, the room was not clean iask the front desk to change it to me.
Business response:
Dear mutaz, we are sorry we could not arrange a more suitable suite for you during your recent stay with us. Our Housekeeping team usually ensures everything is up to par with our standard; unfortunately, this was overlooked in your case. We apologize for your inconvenience and regret not being able to resolve these issues for you during your stay. We hope this isolated incident will not keep you from returning to enjoy a great experience next time.Sincerely,Hotel Management
New BUT POORLY RUN!!! Service was terrible. It took a while and several try’s to find our Reservation. No body was at front desk and it took me walking around to get someone attention. Behind the front desk and in the lobby it looked like a storage room. Boxes were piled up 4’ high.
Business response:
Dear Patrick, thank you for your review. We are disheartened to read about the service problems you experienced with our front desk and hope you will accept our sincere apology. We will take the necessary measures to ensure this does not happen in the future. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
no
Business response:
Dear Tyler, thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
I liked the location because it is close to the downtown Bellevue and nice stores like Target, PCC Market and Trader Joe's. Thought the Front Desk poeple could be more friendly and warm. The staff in the other property in Bellevue I stayed was very warm and friendly and I felt very comfortable and safe.
Business response:
Dear Rie, thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you throughout your visit. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning our great location close to shopping... read more
Occupied Checked in and they gave us a room that was already occupied. Terrible experience for the people in the room and us
Business response:
Dear Tim, please accept our apologies for the incident on arrival with the room check-in. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until a supervisor inspects it. We take great pride in providing the best service, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely,Hotel Management
This property is in a good location but has poor facilities. The Internet was not working the whole time I was there.
Business response:
Dear Vijendra, thank you for taking the time to review our hotel. We are delighted your stay was enjoyable; however, we apologize for the slow internet connectivity in your room. Our service provider has been aware of the issue, and we thank you for bringing this to our attention. It was a pleasure hosting your visit, and we hope to see you again soon.Sincerely,Hotel Management
We did not have a reservation at the hotel. Don't know if this was Expedia fault or hotel but they were not accommodating. Hope Expedia does not charge me for this as they did not make the reservation. I certainly don't want to spend hours on the phone dealing with a non reservation.
Business response:
Dear Darlene, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Seattle - Bellevue - Downtown
How is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown rated?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown has a 3.6 star rating with 2,387 reviews.
When is Extended Stay America Premier Suites - Seattle - Bellevue - Downtown open?
Extended Stay America Premier Suites - Seattle - Bellevue - Downtown is open now. It will close tomorrow at 12:00 a.m.