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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were clean and the staff was friendly but we didn’t even have extra toilet paper or sufficient soap and shampoo in the room. Also reservations less than 7 days have no housekeeping so could only get fresh towels if you brought the soiled ones back. Not expecting 5 star resort here but the room wasn’t cheap either. Also advertising having a “free breakfast,” is misleading. More accurate would be “free morning to-go snacks.” Yogurts, granola bars and packaged muffins is not a “breakfast.” There are viable dining opti... read more
Business response:
Dear Andrew, We sincerely apologize for the lack of toiletries and toilet paper in your room, as well as the limited housekeeping service for short stays. Your frustration is understandable, and we will work on better communicating our policies and ensuring basic amenities are fully stocked. We also appreciate your comments regarding the breakfast. Your input is valuable as we strive to improve. We hope to welcome you back. Sincerely, Hotel Management
My stay was not entirely what i had expected. The property is very nicely maintained, has a wonderful staff and no pool. At a previous stay in the area in February, i actually went to this property and spoke with the personnel there. I explained my particular requirements, my not so pleasant experience with thei property in Brandon. The room i was shown and met my requirements, not the one i was in this trip. The breakfast stated as being offered daily, later changed to grab and go style, this was okay but for 9 days, a chio... read more
Business response:
Dear Donald, Thank you for your detailed feedback. We’re glad you found our property well-maintained with wonderful staff and convenient location. We apologize that your room did not fully meet your specific requirements, including the absence of a handheld showerhead and kitchen utensils, and that breakfast options became repetitive during your extended stay. Your comments about room layout and amenities have been shared with our team to help improve future guest experiences. We appreciate your insights and hope to welcome ... read more
Their breakfast is a joke. Literally a yogurt and egg
Business response:
Dear Mia, We are sorry to hear that our breakfast selections did not meet your expectations. We understand how important a satisfying meal is to start the day right off, and we regret that our current offerings fall short. Your comments have been shared with our team as we explore ways to enhance our guest experience on all levels. Thank you for bringing this to our attention. We appreciate your feedback and hope to accommodate you again with a better impression next time. Sincerely, Hotel Management
The room was filthy. Bedding was dirty the floor wasn't cleaned.
Business response:
Dear GAIL, We sincerely apologize for the cleanliness issues you encountered with your room, bedding, and floor. This is not the standard we strive to maintain, and we take your concerns very seriously. Our housekeeping team has been alerted to ensure thorough cleaning and improved quality checks moving forward. We appreciate you bringing this to our attention, as it helps us improve. We hope to have the opportunity to provide you with a much better stay next time. Sincerely, Hotel Management
Staff are not friendly, there"s no safe in the bedrooms, need better furniture in the rooms and breakfast is just grab and go and very poor selections. I will not stay there again
Business response:
Dear Maria, Thank you for sharing your feedback. While we appreciate you choosing to stay with us, we sincerely regret that your visit did not meet your expectations. Your comments regarding the service, room setup, and amenities have been noted and will be reviewed internally to guide improvements. We understand your decision, though we do hope you might reconsider in the future, allowing us the opportunity to provide a more comfortable and welcoming experience that reflects our commitment to guest satisfaction. Sincerely, ... read more
First we were told we could only have 4 towels, 1 for each person. Next, when we got the the room a towel had someone elses hair on it. The floor also felt sandy. The "breakfast" was terrible. More like a snack with 2 kinds of muffins, some terrible coffee, and hot water to make oatmeal, and hard boiled eggs. You could stay at a nicer hotel for 5 dollars more that served a full contintental breakfast.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the cleanliness of your room, limited towel availability, and the breakfast offerings. Your comments are very important to us as they highlight areas where we can improve our service and guest experience. We understand how disappointing these issues must have been and regret that we did not meet your expectations. Please know that your concerns have been shared with the appropriate teams for review and correctio... read more
Frukost ingår står det i bokningen. Dom hade. kaffe och muffins. Totalt missvissande att skriva att frukost ingår.
Business response:
Dear Guest, We sincerely apologize for the disappointment regarding our breakfast offering. We understand how misleading it can feel when expectations do not align with reality, and we are sorry that the limited selection of coffee and muffins did not meet your expectations. Your feedback is important and has been shared with our team to evaluate how we communicate amenities both online and at the property. We are committed to providing a more accurate and satisfying experience for all guests. We appreciate your stay and loo... read more
Bare bones hotel room Bare bones hotel room d
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet your expectations. Our goal is to provide clean, comfortable, and practical accommodations at a value-conscious price. We understand that our minimalist setup may not suit all preferences, and we appreciate your perspective. Your comments are important to us as we continuously evaluate ways to improve guest satisfaction and enhance our offerings. Should your travels bring you back to the area, we hope for the opportunity to better serve you. Sincerely, Hotel Managem... read more
Disappointed The girl at the front desk was not pleasant. As a matter of the she want even there and we had to wait for someone to come to the front.Then barked of a few to does. I was surprised we were our on the third floor being we were seniors and are using a cane. Well, there was an elevator so off we went. we arrived at our room, all the way down the hall, which was a good job for a lady with a cane, and my husband needed to go out to take care of business to find the elevator was broken. He walked down the three fligh... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered during your stay. Your feedback about the elevator, room accessibility, and customer service has been noted, and we will take immediate steps to address these issues. We also regret that the desk chair and breakfast setup did not meet your expectations. We understand the importance of comfort and safety, especially for our senior guests, and will review our procedures to ensure we offer a better experience in the future. We truly appreciate your feedbac... read more
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,689 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.