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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Invasion of privacy They let themselves into our room at 9PM, ripped our room apart, got water on all of our belongings, removed the AC from the wall exposing our room to outside, and sprayed water everywhere. This was while we were unpacked and occupying a room. This wasn't a repair. Just a cleaning... Completely unacceptable and inappropriate.
Business response:
DearBenjamin, We are deeply sorry to hear about the distressing experience you encountered during your stay. Your comfort and privacy are paramount, and what you described is completely unacceptable. We sincerely apologize for the intrusion and inconvenience caused by our staff's actions. We take your feedback seriously and will address this matter with our team to prevent such occurrences. We understand the impact this has had on your stay and apologize for disrupting your belongings and peace of mind. Please consider this ... read more
Elevator broke right before check in and was a negative for the stay. They did call before I arrived but it was too late to try and find a new hotel with such a short notification.
Business response:
Dear Patrick, We apologize for the inconvenience caused by the elevator issue during your stay. While we strive to maintain all amenities in proper working order, unforeseen circumstances can occasionally arise. We understand the frustration this may have caused, especially with the short notice provided. Your feedback is important to us, and we will use it to improve our communication and response procedures in such situations. We appreciate your understanding and patience during this time. If your travels bring you back to... read more
The only elevator in the building was out of order but was only told of the problem as we were boarding the plane to get there that night at 1:00 am.To late to change hotels and of course we were put on the forth floor
Business response:
Dear Ted, We sincerely apologize for the inconvenience caused by the out-of-order elevator during your recent stay. Your experience is concerning, and we regret any frustration this may have caused, especially considering the timing of your arrival. Please know that we take your feedback seriously and are actively working to resolve the elevator issue to prevent similar occurrences in the future. We understand the importance of a smooth and comfortable stay for our guests and deeply regret falling short in this instance. Sho... read more
Elevator was not working and no one to help bring suitcases up. Smelled like sewage the whole property. Breakfast was less than a grab and go, not very kid friendly.
Business response:
Dear Yesenia, Thank you for sharing your review. We offer our sincerest apologies for the inconveniences you encountered, from the malfunctioning elevator to the breakfast offerings. Your concerns have been duly noted, and we will work to address them to ensure a more seamless experience for all our guests. We understand the importance of a comfortable stay, especially for families, and we regret falling short of meeting your expectations. We hope you will give us an opportunity to regain your trust in the future.Sincerely,H... read more
Our stay this past weekend was good and the rooms were clean, A/C works great lol! And theres plenty around within walking distance for all of your needs including walmart! My issue with the stay was my family and i were there for a bmx race wich means we had equipment and bikes which are very expensive and draw alot of attention so when we stay places we bring the bikes up to the room with us no one has ever had an issue with this and we are very careful no matter how big or small the room is. We spoke to some of the other ... read more
Business response:
Dear Andrea, Thank you for sharing your experience, and we apologize for any confusion or inconvenience during your stay. We appreciate your feedback regarding our policies and breakfast offerings. We will review and clarify our policies to ensure transparency for all guests. Your comments are important to us, and we will use them to improve our services. We value your patronage and hope to welcome you back for a better experience. Thank you.Sincerely,Hotel Management
the rooms were ok- very sparse. Noisy. beds were old. remote as filthy.
Business response:
Dear angela, Thank you for sharing your review and the details surrounding your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management
We arrived late Thursday and could not check in because “their system” would not allow us to. So my son and I had no where to go the first night. Every time I would go to the front desk no one would ever be there, which happened multiple times. In the bathroom their was a roach, in the tub I found a second roach. Never will I ever stay there. By far the worst experience.
Business response:
Dear Roberto, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the... read more
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.