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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the elevator was not working for the whole time. I was there I had to bring up a heavy suitcase of four flight of stairs, multiple times. I asked for a hair dryer and they did not bring it I had to go up and down myself! The floor at the entranced not clean! Is not breakfast is only coffee and granola bars!! Very disappointed!! The staff wasnt friendly, and the elevator was broke the entire time we were there. This is an ongoing thing as I read the other reviews! The room was mostly clean, but could have been cleaner. We wil... read more
Business response:
Dear Ana, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
I was in the hotel less then 1 hr and had to change rooms 3 times. Booked a qween size bed. Went a 2 queen size bed tgat qas dirty. Then was transferred to a new room that has no Air conditioning. It was very humid and almost 90 degrees. Then was transformed to a new room ghat had AC, but could not control it. The place was dirty and the elevator was down almost the whole time That encludes getting stick in in it for almost 10 mins. Just about the worst hotel i have ever been in. Stuff was very nice though, but unhealth full
Business response:
Dear Francesco, We deeply regret the series of issues you encountered during your recent stay. We clearly fell short of our usual standards with room conditions, air conditioning, and elevator functionality. We understand the frustration this must have caused and apologize for the inconvenience. Your feedback is crucial, and we are actively addressing these concerns to ensure a better experience for future guests. We appreciate your recognition of our staff's efforts, and we hope you will consider giving us another chance to... read more
Staff was nice , area was okay, room was dirty , bath tub was black, looks like never clean had to go buy a tub mat to take a shower. Towels were dirty.
Business response:
Dear Jacqueline, Thank you for sharing your feedback. We are truly sorry to hear about the cleanliness issues you encountered during your stay. Your experience does not reflect our standards, and we apologize for the inconvenience caused by the dirty room and bathroom. While we strive to provide a welcoming environment, we fell short in this instance. Please be assured that we are taking immediate steps to address these concerns and enhance our cleaning protocols. We value your input and hope you might give us another chance... read more
not worth it when I saw the price when I checked out, it was not the Price quoted from Hotels.com I had to call customer service and be on the phone for like an hour and get a refund for the balance overcharged me also when I got to the hotel, the elevator was not working for the whole time. I was there I had to bring up a heavy suitcase of three flight of stairs, multiple times, very inconvenient did not offer any discount or anything for the inconvenience and they said if I wanted to I can change hotels that was very incon... read more
Business response:
Dear Rachel, Thank you for your feedback. We sincerely apologize for the billing discrepancy and the inconvenience caused by the non-functional elevator. We understand how frustrating it must have been, especially with your heavy luggage and time constraints. Your comments will be shared with our management team to ensure these issues are addressed. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
I don’t know why this hotel gets good reviews. Arrival was fine, guy at front desk was nice. Check-in took a little long because the system was resetting (disappointing as it was 2am and I was exhausted). Good location, feels safe. The room was horrible. Only good part was that I was put on the top floor and at the end by request, since I’m a light sleeper. The room smelled like a combination of a NY subway station (old urine) and a ferret. The floor was clearly not cleaned; walking through just once and I had stuff all over... read more
Business response:
Dear Laura, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during your stay. We are pleased to hear that the front desk staff was welcoming and that the location felt safe. However, it is concerning to learn about the issues with room cleanliness and the delay during check-in. Your feedback about breakfast and the elevator situation is invaluable, and we are actively addressing these concerns to prevent future occurrences. We strive to provide a positive g... read more
This property is very unorganized. There’s no one ever at the front desk. The elevator broke down with somebody inside of it. I got in my room and my sheets and pillowcases were damp and wet. The room was sweating. They only offered me a replacement blanket and no room switch horrible experience for one night don’t stay here if you have class.
Business response:
Dear Muhjah, We sincerely regret the inconveniences you encountered during your stay. The issues you mentioned, including the unavailability of front desk staff, malfunctioning elevator, and damp bedding, are unacceptable and not reflective of our standards. We appreciate your feedback as it helps us improve. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
The hotel has bad odor
Business response:
Dear Juan Coriano, Thank you for your feedback. We apologize for the unpleasant odor you experienced during your stay. Our priority is providing a clean and comfortable environment, and we regret falling short. We will address this issue with our housekeeping team to ensure improvements. Your comments are valuable to us, and we hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 3.9 star rating with 1,611 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.