Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview

Business response:

Dear Guest, We sincerely apologize for the service you received at check-in. A warm and welcoming experience is something we strive to provide every guest, and we regret that we fell short during your arrival. Your comments have been shared with our team to ensure this is addressed and improved. On a positive note, we’re pleased to hear you found the hotel clean and enjoyed the surrounding area. We appreciate your valuable input and look forward to the opportunity to serve you better next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the unacceptable experience you had with pests during your stay. Cleanliness and guest comfort are top priorities, and your report has been immediately addressed with our pest control provider to ensure thorough treatment. We understand how disturbing this must have been and regret the inconvenience it caused. Your comments help us take corrective actions, and we are committed to improving our standards. Thank you again, and we hope to have the chance to welcome you back. Sincerely, Hot... read more

Business response:

Dear Guest, We take all guest concerns very seriously and sincerely apologize for the experience you described. Please know that the safety, comfort, and well-being of our guests are our top priorities. Your comments have been forwarded to our senior management team for immediate review and investigation. We are committed to maintaining a welcoming and respectful environment for everyone. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to better serve you.Sincerely,Hotel Managemen... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered with the bathroom cleanliness and the height of the showerheads. Please know that your concerns have been shared with our housekeeping and maintenance teams to ensure improvements are made promptly. We appreciate you bringing this to our attention, as it helps us enhance the guest experience. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address them as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as it will help us improve the experience for future guests. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the inconvenience you experienced regarding the boarding pass kiosk. We understand how frustrating it can be when expectations aren’t met. We will certainly share your comments with the appropriate team to explore how we can improve guest convenience in the future. Your input helps us grow and serve you better. We appreciate your stay and look forward to welcoming you back with detailed care.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the behavior you experienced at check-in. This is not reflective of the standard of service we aim to provide, and we’ll be addressing this with our team to ensure such an incident does not occur again. We value your business and take all concerns seriously. We hope you’ll consider giving us another opportunity to provide the service you deserve. Sincerely, Hotel Management