This profile has been claimed by the business owner or representative.
Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice receptionist. My non smoking room reaked of smoke. It was damp. The blow dryer was broken. They didn't have an extra working one so I had to go buy one. Would not stay here again.
Business response:
Thank you for being our guest. Although you liked our front desk staff, we are sorry your non-smoking room had a smoke odor. We have asked our housekeeping team to deep clean the suite to remove the smell. Also, we apologize for the inconvenience you had due to the broken blow dryer. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
One of the rooms we booked, was in terrible condition. The curtain rod was hanging so you can't close the curtains and the smell of cigarette was TO MUCH. Previous customer toothpaste residuals in the sink... and I can continue... feeling robbed.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. It is very disappointing to read reviews such as this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The check in staff was clueless. My room number was put on a post it. No coffee pot in the room. Room smelled disgusting and was dirty and worn out. There were little bugs in the kitchen. The door did not shut properly. It was a disaster and the most disgusting hotel I've slept in.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem Sincerely, Hotel Management
Musty carpet, slow check in, windows broken, not much of breakfast
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Horrible. They gave away my room because i had a late check in. I put a note on my booking, called after i made the booking, and called the day of my trip to make sure they knew about the late check in. I ended up having to sleep in my car and get ready for a wedding in a friends room at another hotel. Worst experience ever.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you at our hotel. What you experienced is not acceptable by us, and we assure you that your feedback will be used to take the necessary corrective actions in improving our service levels. Please give a chance to recreate a better impression. Sincerely, Hotel Management
DISGUSTING This facility had no management! No amenitiies. Bad room odor, cigar & fish grease. Dirty carpet, musty smell filthy refrigerator!. No WiFi! Zero Star Rating! Awful Experience! They cancelled my room & told me there were no rooms available. I will continue with Hilton & Marriott
Business response:
Katie, it is disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The staff are very nice. There was a fire alarm at 130AM from somebody smoking weed in the stairwell which was a little discourteous. The room was OK clean sticky stuff on the bathroom/kitchen floor. We are not snobs. Have stayed at far worse places.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the inconvenience you had due to the fire alarm at night and the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider giving us another opportunity th... read more
Checkin took over half an hour because of computer problems. Never did get into the system so never had WiFi access, which I needed for trip planning. Room seemed clean but in the morning I found a bedbug on my pillow.
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.