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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff are very nice. There was a fire alarm at 130AM from somebody smoking weed in the stairwell which was a little discourteous. The room was OK clean sticky stuff on the bathroom/kitchen floor. We are not snobs. Have stayed at far worse places.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the inconvenience you had due to the fire alarm at night and the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider giving us another opportunity th... read more
Checkin took over half an hour because of computer problems. Never did get into the system so never had WiFi access, which I needed for trip planning. Room seemed clean but in the morning I found a bedbug on my pillow.
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Would be a last resort Great service. Not a great hotel. Smelled like smoke. Didn't know it was an "apartment hotel". Sheets were dirty. It was quiet- and the air conditioning worked very well. The woman at the front desk were incredibly helpful and nice.
Business response:
Nancy, although you liked the service provided by our front desk staff, we were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much bette... read more
Absolutely not worth the money. First room, a non smoking room reeked of smoke. Second smelled of burnt popcorn. At check in desk clerk wasn’t around. When I asked her for two towels she stated she’d bring them to the room. Never did. I travel a lot and will never stay here again.
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our team to make sure these procedures are being followed each and every time. We can absolutely do better, so we hope that you will give us the opportunity in the future to provide the servi... read more
Never ever stay here! The hotel was disgusting and had there been an opportunity to find another hotel we would have moved in a second! The room and hallway smelled. They do not clean or change the bedding or towels daily. We had to request towels each day and allow the other to stack up! So not worth the cost! We found a dirty sock under one of the beds from a prior guest! We deserve a refund! Marriott should be appalled!
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerel... read more
The air conditioning did not work. The alternative cooling method was to open the windows however only one had a screen. Plus if you open the blinds the room is lit up by the parking lot lights. So a very hot night of little sleep. Breakfast was coffee which they ran out of and granola bars. Beds very uncomfortable. However the staff was very friendly.
Business response:
Thank you for writing us back. We know a well-functioning HVAC unit adds comfort to a tiresome day’s rest, and we apologize this wasn’t your experience. Your feedback has been discussed with the maintenance team for review and action. Also, we regret the discomfort you had with the bedding. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.