This profile has been claimed by the business owner or representative.
Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would be a last resort Great service. Not a great hotel. Smelled like smoke. Didn't know it was an "apartment hotel". Sheets were dirty. It was quiet- and the air conditioning worked very well. The woman at the front desk were incredibly helpful and nice.
Business response:
Nancy, although you liked the service provided by our front desk staff, we were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much bette... read more
Absolutely not worth the money. First room, a non smoking room reeked of smoke. Second smelled of burnt popcorn. At check in desk clerk wasn’t around. When I asked her for two towels she stated she’d bring them to the room. Never did. I travel a lot and will never stay here again.
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our team to make sure these procedures are being followed each and every time. We can absolutely do better, so we hope that you will give us the opportunity in the future to provide the servi... read more
Never ever stay here! The hotel was disgusting and had there been an opportunity to find another hotel we would have moved in a second! The room and hallway smelled. They do not clean or change the bedding or towels daily. We had to request towels each day and allow the other to stack up! So not worth the cost! We found a dirty sock under one of the beds from a prior guest! We deserve a refund! Marriott should be appalled!
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerel... read more
The air conditioning did not work. The alternative cooling method was to open the windows however only one had a screen. Plus if you open the blinds the room is lit up by the parking lot lights. So a very hot night of little sleep. Breakfast was coffee which they ran out of and granola bars. Beds very uncomfortable. However the staff was very friendly.
Business response:
Thank you for writing us back. We know a well-functioning HVAC unit adds comfort to a tiresome day’s rest, and we apologize this wasn’t your experience. Your feedback has been discussed with the maintenance team for review and action. Also, we regret the discomfort you had with the bedding. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Nothing that I liked. Only thing it was less priced. They are not clean and most of the room has bad smell. I stayed there for two weeks prior to this stay and they did not clean even once. We will have to go and ask for required towels and kitchenware. I had to switch the room as one of the room that was given to me had a smoker in that. Internet connection was bad for me for four days. Every day, I had to call the help desk to add my computer to their server.
Business response:
Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No housekeeping for ten days, NO CHAIRS in room, No hangers
Business response:
Please accept our sincerest apologies for the issues you encountered while being here and regret you were unaware of our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope you will afford us an opportunity to redeem our... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.