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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon Check in I was given the wrong room, The second attempt yielded an room that was not cleaned, the final attempt i was given a proper room but the key did not work. I had to go to the desk 4 times to get into my room!
Business response:
Thank you for being our guest. We are sorry for the issues you had in your rooms and for the difficulties you had with the key card. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Desk staff rude. Had trouble w soda machine he said not my job. Had no ice and no breakfast as advertised.
Business response:
Thank you for choosing our hotel. We are sorry for the behavior of one of our associates. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider giving us another chance so we can make this up to... read more
Dirty!!!!!!! Our first room didn’t have a working shower. When we were moved to another room, it smelt of cigarettes and there was a hair and toenail on the comforter. Very disturbing. This room also didn’t have towels, which led us to believe it may not have been cleaned.
Business response:
Maria, thank you for being our guest. We are sorry for the issues you had in both of your rooms and regret the inconvenience it caused. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I’m not staying here again My room always hot as hell, the AC didn’t work. My refrigerator smelled bad I couldn’t put my food in it. And there wasn’t a remote control I had to get up and change the TV
Business response:
Steven, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never again I will stay 😡 they never clean my room . Garbage everywhere . Breakfast was nasty . Room falling apart ? Too much money for pure service
Business response:
We appreciate you bringing your experience to our attention. We are sorry for the cleanliness issues you encountered and for your disappointment with the breakfast. Your feedback will be shared with the housekeeping team for review and action. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We wer... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.