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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing that I liked. Only thing it was less priced. They are not clean and most of the room has bad smell. I stayed there for two weeks prior to this stay and they did not clean even once. We will have to go and ask for required towels and kitchenware. I had to switch the room as one of the room that was given to me had a smoker in that. Internet connection was bad for me for four days. Every day, I had to call the help desk to add my computer to their server.
Business response:
Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No housekeeping for ten days, NO CHAIRS in room, No hangers
Business response:
Please accept our sincerest apologies for the issues you encountered while being here and regret you were unaware of our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope you will afford us an opportunity to redeem our... read more
When I checked into my room. Room was dirty. Smell bad. I have to move to another room. I will never stay at your property ever again. They charge $20.00 for late check out I stayed in a hotel every week for work and never have to pay for late check out.
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Front office executive Diori is not patient enough and is very rude
Spend some extra bucks and stay somewhere else Bugs in my room, lots of them. Staff were not concerned about vacuumming my room either.. Thay were stink bugs and they were big.
Business response:
We are extremely sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry a... read more
Business response:
Annette, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
First room they gave me was never cleaned from previous use. They didn't have the grab and go breakfast as advertised, just coffee.
Business response:
We are sorry for the cleanliness issues you encountered in your initial room and that you were unhappy with our grab-and-go breakfast. Your feedback in regard to cleanliness will be discussed with our housekeeping team. Also, your comments will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,904 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.