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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked into my room. Room was dirty. Smell bad. I have to move to another room. I will never stay at your property ever again. They charge $20.00 for late check out I stayed in a hotel every week for work and never have to pay for late check out.
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Front office executive Diori is not patient enough and is very rude
Spend some extra bucks and stay somewhere else Bugs in my room, lots of them. Staff were not concerned about vacuumming my room either.. Thay were stink bugs and they were big.
Business response:
We are extremely sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry a... read more
Business response:
Annette, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
First room they gave me was never cleaned from previous use. They didn't have the grab and go breakfast as advertised, just coffee.
Business response:
We are sorry for the cleanliness issues you encountered in your initial room and that you were unhappy with our grab-and-go breakfast. Your feedback in regard to cleanliness will be discussed with our housekeeping team. Also, your comments will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
When I arrived at the room the windows were being held open by metal rods, temperature outside was around 42, about the same inside. Smell of cooked food was overwhelming. Went to front desk and was behind a woman whose room had no heat and they advised her no other rooms available so no reason for me to request my room being changed. Terrible experience at this property.
Business response:
Please accept our sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The filthiest room I have ever stayed in! My first time ever sleeping on top of the sheets, windows didn't close to the room. A/c heating unit doesn't work. Total disaster due to the fact that......No one could address my issues. Not house keeping, front desk, maintenance or management. 2 days straight! Please....save your self the headache. Trust all the other reviews. Unless you want to meet the sweet front desk clerk Doris! In this case you can go through the hassle of getting on and off the intersate to speak to her....s... read more
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.