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Extended Stay America - Princeton - West Windsor
- Hotels
- Princeton, NJ
About this business
Location details
3450 Brunswick Pike, Princeton, NJ, 08540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room a little smelly and bare bones. Big problem was wifi. I couldn't access and was told this was because the previous room occupant hadn't checked out. Hotel staff was pleasant but unhelpful. After talking to someone in Ohio for an hour and a half they found a work around, but after wasting all that time it was too late to use it.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
the first two days the continental breakfast was hot water & oatmeal, the snack bars were added. We did have the room cleaned for the five days plus the hall had dirt on the carpet all five days, We will not stay in an Extended
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you consider staying with us again soon! Sincerely, Hotel Management
Don't stress yourself booking here. Upon arrival I was placed into a cheaper room without being compensated the difference. I was advised tha my reservation which was mad several days in advance was useless as it was "first come first served" for check in. Hotel staff was rude. Using profanity and smoking out front of the lobby. The rep at the hotel tried to over charge me over $10 the price provided by hotels.com. when asked why there was a price difference I was told they could not adjust it and to call hotels.com. Service... read more
Business response:
Thank you for your recent stay with us and for sharing your feedback. Please accept our apologies for the issues you experienced at our front desk. A first impression often sets the tone for the entire visit, and this is definitely not the impression our guests should have of our hotel. Every member of our team takes pride in impeccable customer service, and this isolated incident will be discussed with the appropriate team member to prevent another such occurrence in the future. We appreciate your business and hope you will... read more
Good location. If you are traveling and need a place to stay for the night you will hopefully have a clean room to stay in. Just be aware that it may be the cheaper place to stay on Rt 1 but Breakfast is a stale muffin, cereal bar and coffee. No business center.
Business response:
Thank you for your review. Although we're glad to know you were pleased with our location, we apologize for the not meeting some of your expectations.Please be assured we will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not a good experience We had to evacuate NC for a hurricane. The pictures did NOT match the quality of the room. The room itself felt moist and surfaces were sticky. There was a smell that required candles to mask. The kitchenette was not fully stocked with anything (pots, pans, cups, plates....nothing).
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel M... read more
Business response:
Anahi, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
A bad place unless just want to sleep Absolutely close to the bottom of any hotel we have ever stayed at. Not a glass in the room. Bathtub spraypainted in a speckle brown paint. Breakfast was a packaged cookie. No juice or any other drink other than coffee. Rattly A/C unless you whacked it. Desk people could care less. Stay elsewhere.😫
Business response:
Fred, we are very sorry for the issues you experienced during your stay and regret the inconvenience it caused. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hote... read more
when we arrived and were told that they could not speak to us till 3:00. I booked a block of 4 rooms they had 3 on one floor and 1 on another floor had to wait while they check to be sure the room were ready
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the wait time you encountered at the time of check-in and the inconvenience it caused. Your feedback will be used as a training tool as it will help us to improve our future guest's experience. Thanks again for your review. We hope you will be back to our hotel so that we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room had left over chips from a previous occupant on the floor. The dust ruffle around the bed was ripped. There was only one person helping people check in so it took a long time to check in.
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Princeton - West Windsor
How is Extended Stay America - Princeton - West Windsor rated?
Extended Stay America - Princeton - West Windsor has a 3.1 star rating with 1,899 reviews.
When is Extended Stay America - Princeton - West Windsor open?
Extended Stay America - Princeton - West Windsor is open now. It will close tomorrow at 12:00 a.m.