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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever I chose this hotel because my boyfriend was going to be coming out of the hospital after having his leg amputated and needed a place to recover. His first day there he made a mistake and smoked in the room not realizing that it was a non smoking room. He fell asleep and a staff member knocked on the door. He woke up and not remembering he didn’t have a leg got up out of bed and fell flat on his face. The dog starting barking and he was trying to shout of the noise he was coming. No one helped him get ba... read more
Business response:
Dear Jessica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely Hotel Management
Service is amazing, the staff are the only rhing holding the place together. They do not have a backup plan if the wifi goes out, and to wait 2 hrs to be let into a room.
Business response:
Dear Charlotte, Thank you for being our guest and appreciating our staff. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
We found out from our bus driver that this property is actually used for long term housing. Nothing was mentioned at the property regarding that and I believe should be or else we wouldn’t have stayed. You could hear every sound, as it is people’s home there are kids that use the halls as a way to get out of their room, at one point of them 8 of them running around. People living there were very inconsiderate of other guests who were staying there for a couple of nights. People fighting and banging on doors, garbage everywhe... read more
Business response:
Dear Regan, Thank you for choosing our hotel and sharing your experience with us. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you for staying with us, and we hope that you will give... read more
There was a lot of noise , the room was unclean ,
Business response:
Dear Monica, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we are sorry for the noise and cleanliness concerns you experienced, which kept you from having an outstanding stay. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope to restore your confidence in our hotel on your next visit to the area.Sincerely,Hotel Management
No common area. Next to highway so extremely loud at night. Felt like a college dorm room.
Business response:
Dear Eric, Thank you for staying at our hotel and sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are truly sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.