This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed in room 420. The room was bad. There is no carpeting (which I prefer) and the cleaner that is used made the floor sticky. The refrigerator/freezer was dirty and had a bad smell. When I opened it the smell would fill the room. The refrigerator also would not get cold, and I had purchased food to put in there since I was going to be there for a week. The toilet seat was loose. There were no dishes or pans available in the room. Not sure if they are available at the front desk but there is no sign that says they would ... read more
Business response:
Dear Curt, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the refrigerator, the condition of the room, and the discomfort with the bed. We appreciate your kind words about our staff, and we will address your concerns to ensure a more pleasant experience for future guests. Your feedback is invaluable, and we hope to learn from this situation to improve our services moving forward.Sincerely,Hotel Management
The hotel room smelled like smoke or something was burning and the AC unit was not working. The floors were somewhat slippery as well.
Business response:
Dear Synthia, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the odor, malfunctioning AC unit, and slippery floors. Your comments have been shared with our maintenance and housekeeping teams to address these concerns promptly. We appreciate your input and are committed to improving the quality of our accommodations.Sincerely,Hotel Management
This property was absolutely disgusting. The halls hadn’t been cleaned in months. The room condition was terrible. Our bathroom door had a hole in it. The floor had a disgusting layer of muck, so we had to wear shoes all the time. To top it all off the bathroom had no toilet paper and there wasn’t a spare roll to be found. I would never even come close to this property again.
Business response:
Dear Meghan, Thank you for sharing your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. The cleanliness and maintenance issues you described do not reflect our standards. We regret that your room was not in satisfactory condition and lacked the necessary supplies. Please be assured that we are taking immediate action to address these concerns. We appreciate your feedback and hope to restore your confidence in our services.Sincerely,Hotel Management
Stay far away from this "hotel"...
Business response:
Dear Thomas, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we take them seriously as we strive to provide a positive environment for all guests. We appreciate your input and hope for the opportunity to improve in the future.Sincerely,Hotel Management
This property is mixed used with extended guest, which may and may not be good citizen. Hallway is fithy with grabage and smells. The guess beside me decided it was okay to practice music at 1230 am, I reported issue to front desk they told me they could not do anything and it was unsafe them to go and tell the guest to turn off the music. I would not recommend anyone to stay at this hotel as you will not get you money worth and safety is not guaranteed.
Business response:
Dear James, Thank you for bringing these issues to our attention. We sincerely apologize for the disturbances you faced during your stay, including the condition of the hallways and the noise from neighboring guests. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable, and we will work to address these concerns. We appreciate your input and hope for the chance to improve your experience in the future.Sincerely,Hotel Management
The room AC didn’t work and we couldn’t sleep at night.
Business response:
Dear Seshadri, Thank you for sharing your experience. We are truly sorry to hear that the air conditioning in your room was not functioning properly, affecting your comfort during your stay. Maintaining a pleasant environment for our guests is essential, and we regret that we fell short. Your feedback will be addressed with our maintenance team to prevent similar issues in the future. We appreciate your insights and hope to provide you with a more enjoyable experience on your next visit.Sincerely,Hotel Management
I understand It was an extended stay hotel/motel. That doesn’t mean slacking on cleaning is okay. Ac didn’t work. Toilet covered in urine (under side of seat). Hair everywhere in the bathroom. Just a bed to sleep in. That’s all this place was. Never again.
Business response:
Dear Becky, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues and the malfunctioning AC unit you encountered during your stay. Maintaining high standards is important to us, and it's clear we fell short. Your comments will be addressed with our team to ensure these problems are resolved. We regret any inconvenience caused and appreciate your feedback as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.