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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no pillow covers on pillow. No curtains in the shower. Bed sheet had stains. Floor were sticky and dirty.
Business response:
Dear CHIRAG, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Ho... read more
Spin services was convenient to have in the area. Rooms smelled and outdated Hallways smelled and dirty and needed vacuuming Breakfast was not enough, recommend eggs sausage and eating areas.
Business response:
Dear Michael, We would like to express our gratitude for choosing our hotel for your stay and sharing your experience. We are delighted to know that you had an overall pleasant stay. However, we apologize for any inconvenience you may have faced during breakfast. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We will address this matter with our team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you... read more
Stains throughout. Loud - can hear neighboring rooms. Bed on metal rack instead of norm headboard/rails/footboard- slides on laminate floors. Poor breakfast options and at the time of my stay broken elevator (building 4 floors)
Business response:
Dear Erik, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for several inconveniences you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to prov... read more
Bunch of Gnats in the room The room was infested with gnats. Could not even sit properly without two or three flying in my face. We complained within an hour of being in the room and we were told there was nothing they could do because there were no vacancies. I even asked for a spray of some sort to Atleast get rid of some/all of them and no luck.
Business response:
Dear Kaylin, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced in your room and regret it was not resolved. We want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are k... read more
The room had a strong urine smell and felt unclean in general, no tv remote
Business response:
Dear Paolo, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
This was an extremely disappointing experience. The room was not ready until 6 p.m. when check-in was supposed to be at 3 p.m. Even after having to wait for the room to be ready, there were no towels available. Towels still not ready for use when we returned to the room at 11 pm that night. And still no towels at 6:30 am next morning. Couldn't use the shower during our overnight stay. And the grab-and-go breakfast consisted of a half dozen pre-wrapped muffins. Didn't even have napkins!
Business response:
Dear Stephen, Thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was made available to you. We are very grateful for your patience; however, we are sorry you did not have as many towels as you would have liked in your room. We do support Green Practices at our hotel, which means we replace current guest towels only upon request. However, please know fresh towels and a... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.