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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible It was the most terrible hotel in my life. It was a place for homeless family. Very small room. Poor bed. No dishes and utensils. No towels. Smells. Dirty. No room service. Severe noise from Highway 95. Rough people. It was hell to us.
This place is dirty. Sticky floors. Gross carpets in the hall.
Business response:
Dear Guest, We apologize for the discomfort and cleanliness issues you encountered during your stay. We take cleanliness very seriously, and it is clear we fell short of our usual standards. Your feedback is invaluable, and we are addressing these concerns with our housekeeping team to ensure a cleaner environment for future guests. We regret the inconvenience and hope you might consider staying with us again to experience the improvements we are committed to making. Thank you for bringing this to our attention.Sincerely,Hot... read more
This place was disgusting. No pillow cases, no shower curtain, pee all over the toilet seat, dirty towels and trash littered in the hallway. Not to mention the walls were paper thin and I could hear noise from both rooms on either side of me. Neighbors were blaring music and screaming until atleast 230am. The $180 price tag for a one night stay is criminal. I will never return and will make a point of going out of my way to advise others to do the same. This property has zero standards and must be managed by slum lords.
Business response:
Dear Anthony, We deeply regret that your stay did not meet your expectations. We apologize for the cleanliness issues and the noise disturbances you experienced. This does not reflect our standards, and we are addressing these concerns with our team to ensure improvements. We understand your frustration and sincerely apologize for the inconvenience. Your feedback is crucial for us as we work to enhance our services. We hope to regain your trust and provide a much better experience in the future. Sincerely,Hotel Management
The hallways have greasy, stained carpeting and were smelly. The linens on the bed were clean, but threadbare and worn. The accessory sofa bed had large rips and tears in the vinyl fabric, so bad you would not sit on it. There was only one bath towel for a reservation with two adults. We would never stay in an Extended Stay facility again, no matter how cheap the price.
Business response:
Dear Josef, Thank you for providing your feedback. It’s disappointing to hear that your stay did not meet expectations. Cleanliness and comfort are important to us, and your comments regarding the carpet, linens, and sofa bed condition will be reviewed with our team. We aim to ensure all guests receive appropriate amenities, including enough towels. Your experience is not reflective of our usual standards, and we appreciate your insights as we strive to improve. We hope you might reconsider and give us another chance to prov... read more
Absolutely nothing. Lied about breakfast no breakfast
Business response:
Dear Alexa, Thank you for sharing your feedback. We regret to hear there was confusion regarding our breakfast offerings. We provide a Grab and Breakfast, which may differ from a traditional breakfast service. We strive to set clear expectations for all guests and apologize if this was not the case. Your comments are essential, and we will work to ensure that all information provided is accurate and precise moving forward. We appreciate your understanding and hope to have the opportunity to give a more satisfactory experienc... read more
Room was nice but very unsanitary. The floor was filthy and wet as well as it had a foul oder. Walking from the bed to the shower left the bottom of our feet extremely dirty. The remote was still slimy from previous guest I’m assuming. Cannot upload the photos for some reason but I’m willing to share!
Business response:
Dear Deanthony, Thank you for your feedback. We’re glad you found the room nice, but we sincerely apologize for the cleanliness issues you encountered. This is far from the standard we strive for, and we’ll address the concerns about the floors and remote with our housekeeping team immediately. We appreciate your offer to share photos, and we’ll ensure such oversights are corrected for future stays. Your experience is important to us. Your satisfaction is important to us, and we hope to have the opportunity to better serve y... read more
I checked in at around 4:30 pm and the room was dirty not swept and linens on the floor and bed did not have any sheets on it
Business response:
Dear Nicole, Thank you for bringing this to our attention. We sincerely apologize for the state of your room upon arrival. This is not the standard we aim to uphold, and we understand your frustration. Your feedback is crucial, and we will take immediate steps to address these issues with our housekeeping team to prevent future occurrences. We appreciate your patience and hope to offer a more satisfactory stay on your next visit.Sincerely,Hotel Management.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.